Job description

The Human Resource Generalist will be one of the first points of contact for responding to and resolving employee inquiries, administering our performance management and learning management systems, processing new hires and employee changes within our Human Resources System, maintaining many of the day-to-day functions of the Human Resource (HR) department and ensuring compliance with company policies and practices.Duties and responsibilities of the position include, but not necessarily limited to:

• Facilitate an innovative, engaging, and welcoming New Employee Orientation (NEO) and first day experience for IOA’s new team members for all regional offices and conduct I-9 electronic verification (eVerify).
• Responsible for facilitating the pre-employment process and entering new hire and employee status changes while establishing best practices to ensure data integrity.
• As first point of contact, respond to employee and manager inquiries within FreshDesk ticketing system. Triage, investigate, and resolve all employee inquiries within HR Operations service level agreement deadlines while providing exceptional customer service and resolving issues.
• Performs the administration of standard to complex processes and activities for all functional areas of HR (i.e., operations, performance management, learning management)
• Provides explanation, interpretation and/or guidance to employees regarding the administrative activities related to HR programs, policies and procedures and escalate as needed.
• Create and maintain Standard Operating Procedures (SOPs) and user guides in support of process or system training for managers and fellow team members
• As custodian of employee personnel records, lead longer term electronic filing project, and assist in facilitating regulatory audits.

REQUIRED QUALIFICATIONS

• B.A. / B.S. degree in relevant field (HR, Business), or equivalent education plus experience
• Current/prior experience working in a customer or employee service environment
• Excellent organizational, interpersonal verbal and written communication and presentation skills
• Demonstrated ability to manage, prioritize, track multiple projects and meet deadlines
• Ability to handle confidential and sensitive materials discreetly
• Strong customer-service skills and orientation while exercising discretion and independent judgment
• Possessing a strong flexibility competency and ability to shift priorities when necessary
• Demonstrated proficiency in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint)
• Ability to travel to other IOA locations when necessary

DESIRED QUALIFICATIONS

• 3-5 years’ experience working in Human Resources
• 2 years experience in Workday
• Experience working with an HRIS and/or payroll system
• Experience working within a case management system
• Demonstrated experience in process improvement and process documentation
• Ability to comprehend and explain complex materials and processes
• Strong ability to work with details and maintain accurate data
• Ability to work independently and as a team member.

About IOA:

IOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place. Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars. Rather than focusing on archaic outdated design, we strive to consistently question the “status-quo” and create new and more innovative ways to help aging adults and adults with disabilities maintain their quality of life. With over 23 programs, we offer multiple ways to aid seniors maintain their health, well-being, independence and participation in the community, fulfilling our mission.

IOA reserves the right to adjust work hours or duties when appropriate.

Institute on Aging is an Equal Opportunity Employer. Institute on Aging is committed to cultivating a diverse and inclusive work environment and providing equal opportunities to all employees and job applicants without regard to age, race, religion, color, national origin, sex, sexual orientation, gender identity, genetic disposition, neuro-diversity, disability, veteran status or any other protected category under federal, state and local law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Job Type: Full-time

Pay: $71,000.00 - $96,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location

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