Job description

As a Hotel Front Desk Associate, you will be responsible for providing exceptional customer service to guests and ensuring that all aspects of their stay run smoothly. You will be the face of our hotel, representing us to guests from all around the world. Your duties will include greeting guests, checking them in and out of their rooms, answering phone calls and emails, handling guest requests and complaints, and assisting with other tasks as needed. Your role is crucial to the success of our hotel, and we are looking for someone who is friendly, detail-oriented, and dedicated to providing outstanding service to our guests.

Responsibilities:

• Greet guests with a warm and friendly welcome, making them feel at home from the moment they arrive.
• Check guests in and out of their rooms, ensuring that all information is accurate and up to date.
• Process payments and maintain accurate records of financial transactions.
• Answer phone calls and emails promptly and professionally, handling guest requests and complaints as needed.
• Provide information about hotel services, amenities, and local attractions to guests.
• Collaborate with other hotel staff to ensure that guests receive a seamless experience during their stay.
• Resolve guest issues and complaints in a timely and satisfactory manner.
• Keep the front desk area clean and organized at all times.
• Assist with other duties as assigned by the Front Office Manager.

Requirements:

• High school diploma or equivalent required. Associate or Bachelor's degree in Hospitality Management or related field preferred.
• Minimum of 1 year of experience in a customer service or front desk role, preferably in a hotel environment.
• Strong communication skills, both verbal and written.
• Ability to multitask and work in a fast-paced environment.
• Excellent problem-solving skills and the ability to think on your feet.
• Proficient in Microsoft Office and other computer applications.
• Flexible schedule, including weekends and holidays.
• Ability to stand for extended periods of time and lift up to 20 pounds.

If you are passionate about delivering exceptional service to guests and thrive in a fast-paced environment, we would love to hear from you. Apply today to join our team as a Hotel Front Desk Associate!

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Night shift

Ability to commute/relocate:

• Raleigh, NC 27609: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

caravetterealestate.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caravetterealestate.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, caravetterealestate.com is the ideal place to find your next job.