Hotel Front Desk Attendant
Job description
- Bookkeeping: keep accurate records of all hotel guest account information
- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- Connect with the housekeeping department to ensure guest accommodations are ready
- Field customer complaints when necessary
- Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
- Must have graduated high school, received a GED or equivalent
- Working knowledge of Microsoft Office and reservation management systems
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- Well-versed in taking telephone calls and handling stressful situations
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
Your stay starts with a freshly baked chocolate chip cookie on arrival – the friendly service and thoughtful touches continue from there. Our stylish guest rooms and suites include all the comfort and amenities you need. Enjoy our restaurants and bars, modern wellness facilities, and event space with handy planning resources.
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