Job description

Job Title: Help Desk Technician

Supervisor - IT Manager

Job Description:

The Help Desk Technician will be responsible for supporting the organization’s applications, systems, and network.

***In order to obtain employment with GridHawk LLC, candidates MUST complete a

background check. Company policy requires no violations within the last 5 years.

Candidates MUST also take and pass a drug test.***

All employees of GridHawk LLC, are assigned proper technology and work vehicles in order to perform all work-related duties.

We will provide you the tools you need to achieve including:

• Company laptop and smartphone

Responsibilities:

• Provide technical assistance, research, and training to resolve issues with applications, related systems, and hardware.
• Assists users with support, access, and customization needs related to system software
• Collaborates with staff to research and resolve problems
• Documents technical requirements, usage procedures, and common problem fixes
• Participates in testing updates to the organization’s applications, systems, and network
• Work as liaison for end users regarding software break/fix and general training on expected use of IT systems
• Configure, install, maintain, track and support hardware for desktop and laptop computers along with other associated hardware such as cell phones, printers and scanners

• Configure, test, and troubleshoot network connectivity and wireless access for local and remote computers, cell phones or devices

• Is put into the rotation of on-call for IT

Required Skills/Abilities:

• Excellent verbal and written communication skills.

• Excellent interpersonal and customer service skills

• Strong analytical and problem-solving skills.

• Understanding of computer and networking hardware and software systems.

• Ability to quickly learn a broad array of networking, systems hardware and software

• Knowledge of Google G-Suite

• Remote desktop support

• Ability for on-call support 24x7

Education and Experience:

• Bachelor’s degree in Computer Science or equivalent experience.

• 1-2 years of related experience, preferably with systems similar to those used in the organization.

All employees are eligible to receive some form of company benefits. Some benefits (including health insurance) are available to regular, full-time employees who maintain an average of 30 hours worked per week. Qualifying employees can enjoy paid holidays and PTO. All benefits will be available the first of the next month following 30 days of employment.

Benefits for full-time employees include:

• Health Insurance

• Dental Insurance

• Term life Insurance

• Short-Term Disability

• Long-Term Disability

• Vision Insurance

• Flexible Benefits Plan

• 401(k) Savings Plan (Matched by the company)

Job Type: Full-time

Salary: Negotiable

***varies based on experience***

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• On call

Ability to commute/relocate:

• Shelbyville, KY 40065: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location

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