Job description

Help Desk

Summary:

Hatalom has an immediate opening for Help Desk support. This successful candidate will Interact with DoD customers to handle service inquiries and problems. Duties may include examining customer problems and implementing appropriate corrective action to initiate a repair, a return or service the product in the field.

Essential Duties and Responsibilities:

• Provide incident resolution to customers with hardware, software, and application problems.
• Attempt to resolve as many incidents as possible during the first call.
• Document incident resolution and status in incident database tools.
• Install system wide software and assist with fine-tuning system performance.
• Provide remote troubleshooting support to customers.
• Provide input and update to standard operating procedures.
• Participate in organizations change management process.
• Provide polite and friendly customer service.

EDUCATION, EXPERIENCE & QUALIFICATIONS:

• High School diploma or equivalent 2 - 4 years of prior relevant experience.
• Must have a SECRET security clearance with the ability to upgrade to TOP SECRET/SCI.

SUPERVISORY RESPONSIBILITIES: None at the current time.

LOCATION: Cherry Point, NC - relocation assistance is not available for this position.

STATUS OF POSITION: Full-time, Salary Exempt

* CANDIDATE MUST BE A U.S. CITIZEN & ABLE TO PROVE U.S. CITIZENSHIP *

This document is not intended to cover or contain a comprehensive listing of all job-related activities, duties or responsibilities that are required of the employee. Due to the nature of the industry, job tasks may be changed as necessary to meet the needs of the customer.

Hatalom Corporation is an equal opportunity employer providing equal employment opportunities (EEO) to all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

Job Type: Full-time

Pay: $1.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

COVID-19 considerations:
All employees must be fully vaccinated or be approved for an accepted accommodation.

Work Location: In person

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