About Grassy Creek:

Grassy Creek is a private equity firm with offices in London, Jacksonville, Crested Butte, New York, and the Bay Area. Our primary business lines are Asset Management, Property Management, and Technology Ventures. We encourage creative thinking, and we have fun turning our dreams into reality. Whether it's creating a world-class cat ski operation, building a global high-end experience destination business, or building innovative business software applications, we dream big and continue to be amazed when those dreams come true.

Position Purpose:

To assist the Grassy Creek Asset Management & Development team with managing non-Eleven
Lodging Operations in Colorado by maintaining property upkeep and thorough attention to guest stay
details in order to ensure guest satisfaction.

Responsibilities/Duties/Functions/Tasks:

Hostel Management:

o Execute the booking, check-in and concierge for the 13 Hostel rooms and two apartments.

o Effectively and efficiently manage turnover duties including cleaning and laundry.

o Manage the Crested Butte Hostel and Laundry's social media and google business accounts.

 Crested Butte Hostel and Laundry Building Management:

o Manage security, parking, maintenance, repairs, cleaning, landscaping and snow removal for the

building and common areas.

o Maintain consistent trash/recycling removal and management.

o Ensure kitchen, bathrooms and common areas are cleaned and sanitized daily.

 Laundry Management:

o Maintain on-site laundry facility.

o Perform daily opening and closing duties.

o Maintain daily housekeeping and machine cleaning, including floors and surrounding areas.

o Help with laundry for Hostel, other affiliated Short-Term Rental properties and other clients as needed.

 Lodging Operations for Colorado Lodging and Short-Term Rental (STR) Properties - Public House

Lofts and three short term rentals

o Monitor and Manage the bookings of CO non-Eleven properties.

o Ensure maintenance issues are resolved in a timely manner working GC Maintenance team, Jetson,

and Grassy Creek CO Operational Manager before, during, and after guest stays.

o Document and assign maintenance issues using Private Life Management (PLM), the company's property management software.

o Complete checklists in PLM.

o Optimize the guest experience by performing thorough checks of property before guest arrival.

o Guest Relations - Point person for all guest communications including bookings,

pre-arrival, stay, and post-departure.

o Manage the GC Housekeeping team and subcontractors.

Qualifications:

o 2-3 years hospitality/customer service experience and/or property management.

o Basic maintenance understanding for property care.

o Strong leadership and administrative skills including email communications, Excel spreadsheet

knowledge, word processing, basic accounting understanding, calendar management and

deadline deliverables.

o Ethical finance management.

o Experience in social media management.

o Strong communication skills both written and verbal.

o Ability to stay organized in a rapidly changing environment.

o Attention to detail and high standards for building appearance and guest experience.

Preferences:

o Ability to enforce rules and standards while remaining a kind, open, approachable, and fair

manager.

o Proficiency in the use of Online Booking Platforms including Airbnb, VRBO, Booking.com, and

Lodgify.

o Strong sense of ethical standards and understanding of maintaining a positive and collaborative

living environment.

o Possesses professional demeanor.

o A team player who is flexible regarding scheduling and daily work and takes pride our properties and hospitality.

 Work Requirements:

o Weekends, evenings, and holidays.

o Availability for emergencies/on call.

o Ability to lift 50+ pounds repeatedly and climb and descend stairs.

o Ability to deal with snow removal/maintenance during winter months.