General Manager - Retail Services: RETAIL - Administration
Full Time
Pembroke Pines, FL 33025
Posted
Job description
Summary:
Directs and handles all aspects of daily operations and overall strategy of retail services across MHS to ensure alignment with departmental and organizational objectives.
Directs and handles all aspects of daily operations and overall strategy of retail services across MHS to ensure alignment with departmental and organizational objectives.
Detailed responsibilities:
- Manages the buying of all merchandise to promote sales and marketing. Develops and directs monthly sales plan inclusive of store sales goals. Directs quarterly strategies to meet sales targets and plans promotions to attract business.
- Manages staff relations including performance management, staff satisfaction, and conflict management. Provides direction, orientation, training, coaching, and mentoring to staff. Performs and oversees scheduling, recruitment, and payroll.
- Determines specific standard and non-standard items to be stocked and orders items from selected distributors. Directs the receipt, storage, and inventory of all merchandise. Establishes and supervises stock control procedures. Monitors the selection of vendors and vendor contract performance. Oversees the necessary paperwork for the vetting of new vendors. Approves all vendor invoices and is the liaison with Accounts Payable.
- Assists with preparing and monitoring the retail services budget. Oversees cash handling and reconciliation of retail associates.
- Designs and directs the setup of stock displays that reflect seasonal, category, and population-specific interests and trends.
- Ensures stores are meeting regulatory compliance.
Competencies and skills:
Essential:
- STANDARDS OF BEHAVIOR: Acts in a manner that supports the standards of communication, respect, privacy, and teamwork by demonstrating a commitment to professional and ethical conduct.
- CUSTOMER SERVICE: Demonstrates commitment to service excellence by promptly addressing internal/external customer issues/requests, resolving concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience.
- ACCOUNTABILITY: Accepts ownership of job roles and specific assignments/goals; works independently, takes responsibility for own actions; admits mistakes and judgment errors; and accepts constructive feedback. Connects personal work results to the accomplishment of team and organizational goals.
- RESPONDING TO CHANGE: Accepts change and adapts in a positive and productive manner; handles unexpected situations and changes in direction calmly and with confidence. Views new assignments and job responsibilities as an opportunity for growth.
- ANALYSIS AND DECISION MAKING: Uses decision making processes and tools to analyze situations and make effective decisions.
- EFFECTIVE COMMUNICATION: Communicates effectively with various audiences using the most appropriate method for the situation.
- MANAGING PEOPLE: Uses HR/Performance Management processes and systems to align individual performance to achieve organizational results.
- MANAGING BUDGETS - MANAGEMENT: Prepares and administers departmental budgets and related expenditures.
Education:
Essential:
Essential:
- Associates
Credentials:
Education equivalent experience:
Essential:
- Associates degree in related field
Other information:
Complexity of Work: Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
Required Work Experience: Three (3) years of experience in a retail setting with progressive leadership experience.
Complexity of Work: Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
Required Work Experience: Three (3) years of experience in a retail setting with progressive leadership experience.
Working conditions:
Essential:
Essential:
- Bending and Stooping 80.00%
- Climbing 80.00%
- Keyboard Entry 80.00%
- Kneeling 80.00%
- Lifting or Carrying 0 - 25 lbs Non-Patient 80.00%
- Lifting or Carrying 25.01 lbs - 75 lbs Non-Patient 60.00%
- Pushing or Pulling 0 - 25 lbs Non-Patient 80.00%
- Pushing or Pulling 26 - 75 lbs Non-Patient 80.00%
- Pushing or Pulling > 75 lbs Non-Patient 80.00%
- Reaching 80.00%
- Repetitive Movement Foot/Leg 40.00%
- Repetitive Movement Hand/Arm 80.00%
- Running 40.00%
- Sitting 60.00%
- Squatting 80.00%
- Standing 80.00%
- Walking 80.00%
- Audible Speech 80.00%
- Hearing Acuity 80.00%
- Depth Perception 80.00%
- Distinguish Color 80.00%
- Seeing - Far 80.00%
- Seeing - Near 80.00%
- Dust 60.00%
- Gas/Vapors/Fumes 40.00%
- Hazardous Chemicals 40.00%
- Computer Monitor 80.00%
- Domestic Animals 60.00%
- Moving Mechanical Parts 60.00%
- Needles/Sharp Objects 60.00%
- Potential Electric Shock 40.00%
- Potential for Physical Assault 40.00%
- Wet or Slippery Surfaces 40.00%
Organizational Profile:
Our 24/7 Care Center provides outpatient minor-emergency care in a convenient location. Patients are usually seen and treated in shorter time frames than in traditional hospital emergency rooms. The goal is to have patients on their way in two hours or less. The Care Center offers:
Our 24/7 Care Center provides outpatient minor-emergency care in a convenient location. Patients are usually seen and treated in shorter time frames than in traditional hospital emergency rooms. The goal is to have patients on their way in two hours or less. The Care Center offers:
- Around-the-clock service and care, even on weekends and holidays
- Family care for all ages on a walk-in basis or by appointment
- High-quality minor emergency care for a wide variety of injuries and illnesses
- Doctors and nurses specially trained in emergency medicine
- Administration of IV fluids and medications
- Full lab testing services
- Ambulances on-site if transportation for a higher level of care is needed
Disclaimer:
This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.
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