Job description

Hotel Guest Service Rep - Hotel experience preferred. Full time - nights and weekends mandatory. Computer literacy and ability to multi task are definitely in your comfort zone. Computer experience necessary. You have an exceptional desire to make every guest feel like they are the most important person in the world.

Duties & Responsibilities:

• Assist guests with arrival and departure from hotel
• Provide positive guests experiences and exceptional guest service.
• Enthusiastically assist guests with concierge service, as needed.
• Maintain clean and orderly work space and perform any cleaning duties assigned to your shift
• Offer courteous and sincere hospitality at all times
• Use good judgment and common sense at all times
• Be committed to treating guests and your coworkers equally
• Be ready to begin work at the correct time
• Adhere to dress code policy
• Be honest and reliable
• Get along with coworkers and engage in the team culture
• Work closely with maintenance and housekeeping to ensure any issues are resolved
• Handle all special requests and packages
• Greet and welcome guests upon arrival. Check in guests, verifying reservation, address, and credit card information.
• Accept accurate payment for guests’ accounts both at the time of check in and at checkout.
• Verify that accurate room status information is maintained and properly communicated.
• Resolve guest issues quickly, efficiently and courteously.
• Ensure all aspects of reservations operate smoothly, including taking inquiries and making reservations.
• Update and enter customer information
• Ensure all requests are dealt with in a timely manner.
• Actively participate in guest relations. Build strong relationships with frequent transient hotel guests.
• Uphold the hotel’s commitment to hospitality

Job Types: Full-time, Part-time

Pay: $14.00 - $15.00 per hour

Job Type: Full-time

Pay: $15.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Weekend availability

Ability to commute/relocate:

• Milwaukee, WI 53207: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: In person

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