Job description

Associates of Internal Medicine is a primary care office located in Delray Beach, Florida. We strive to provide high-quality patient care in a caring and compassionate environment. We have a friendly and family environment. Our Office is looking for a full-time Front Desk Receptionist. We are seeking a new member to join our family-orientated, energetic, and productive staff. The candidate must be able to multitask while attending to patients’ needs. Someone eager to learn more about the medical field. You will have the opportunity to learn and grow into different positions. The current position is responsible for aspects of patient care including but not limited to registering new patients, scheduling appointments, taking messages and recording them in the correct patient chart, verifying insurance, scanning documents into charts, relaying urgent calls from other providers or hospitals, and other duties as assigned.

Experience:

Must have 1 year of Medical Experience

Responsibilities:

Perform front desk check-in and check-out duties as assigned, including but not limited to:

• Obtain updated intake forms
• Make a copy of or scan insurance cards
• Make a copy of or scan your driver’s license
• Obtain demographic information
• Other paperwork as needed
• Collect copay from patient
• Update patient demographic info in the patient chart in eCW, including address, phone number, PCP, referring doctor, insurance, etc.
• Scan forms, disclosure forms, and other paperwork into eCW and assign them to the patient chart.
• Answer phone calls, register new patients, and schedule patients, take messages for providers and other staff as appropriate.
• Remove voicemail from the front desk phone and return calls as necessary or create messages in EMR
• Schedule new patient, follow-up, and same-day appointments
• Manage fax inbox and assign documents to the patient chart
• Demonstrate and apply knowledge of medical terminology, and high proficiency in general medical office procedures including HIPAA regulations
• Communicate any insurance changes or trends among the team
• Maintains a level of productivity suitable for the department
• Documents all communications and contacts with providers and personnel in standardized documentation requirements, including proper format
• Answers incoming outbound clinical calls from patients
• Other duties as assigned

RESPONSIBILITIES:

The requirements below are representative of the knowledge, skill, ability, and/or experience required.

• Positive attitude, team player, and ability to multi-task
• Ability to work effectively in a team environment
• Effective customer relation skills
• Able to organize and interpret data
• Excellent verbal and written communication skills
• Must be proficient with computer and related software programs

We would be delighted if you would join us.

Come join our family and help us give better care to our community!

Job Types: Full-time, Part-time

Pay: From $33,000.00 per year

Benefits:

• Health insurance
• Paid time off

Healthcare setting:

• Medical office
• Telehealth

Medical specialties:

• Internal Medicine

Schedule:

• Monday to Friday

COVID-19 considerations:
All patients are required to wear a mask in the office and through out the whole visit.

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Preferred)
• Medical terminology: 2 years (Preferred)
• Computer skills: 2 years (Preferred)
• Phlebotomy: 3 years (Preferred)
• Insurance verification: 3 years (Preferred)

Work Location: One location

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