Job description

Job Summary

We are looking for a courteous, hardworking, and upbeat Part-time or Full time Spa Coordinator to join our team. Our team understands that our clients expect a high level of service from us. We also feel that quality of life and enjoying your work is important. We truly care about each other, the reputation and future of the business.This position is accountable for the appropriate and efficient booking of appointments. You will be required to communicate our brand of services and memberships on an expert level while ensuring that the environment is clean, tidy, welcoming.

Responsibilities and Duties

SPECIFIC RESPONSIBILITIES

* Answer Phones 100% of the time during business hours in a friendly manner.

* Provide tea/water beverage service to spa guests.

* Opening/closing procedures of the Spa.

* Maintain a clean work environment.

* Engage Clients in a friendly manner.

* Explain Products, Services, Membership, Packages.

* Book appointments accurately and efficiently utilizing sophisticated reservation software.

* Usher clients through their process, ensuring a delivery of five star standards every day.

* Mediate and resolve client issues.

* Process reservations.

* Learn about products and services for client communications.

* Stock inventory.*

Make sure the waiting lounge area is impeccable.

Qualifications and Skills

• 2+ years in customer service.
• Enjoy working with people in a positive team atmosphere.
• Understand the value of working with a group of teammates.
• Have a thorough knowledge of computer and scheduling systems.
• Skilled at selling memberships.
• Enjoy working on the computer and scheduling systems.
• Multi tasking and organization, and understand that excellence is in the details.
• Can handle multiple phones calls at once.

- Part-time schedule can vary and will be centered around evenings and weekends.

Benefits

-Our compensation includes a competitive wage, bi-weekly bonus and spa perks.

-401K

Financial Duties:

• Processing payments

Setting:

• Other

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Outcome-oriented -- results-focused with strong performance culture
• Team-oriented -- cooperative and collaborative

Commission Only:

• No

Hours per week:

• 10-19
• 20-29
• 30-39

This Job Is:

• A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
• Open to applicants who do not have a college diploma

Job Types: Full-time, Part-time, Commission

Pay: $17.00 - $20.00 per hour

Schedule:

• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Work Location: In person

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