Job description

Job Summary: Responsible for Checking Guests In & Out, Posting Charges to Folios, Selling Guest Rooms for the Present and Future Dates, Operating Telephone Switchboard, Balancing Cash Drawer, Handling Guest Requests and Problems, and Act as a Center for Information about the Hotel and the Surrounding Area.

Minimum Performance

Standards: Ability to Properly Sell Reservations, Efficiently Handle guest registrations and payments, Send and Receive Fax, Operate Telephone Switchboard, Sell, Change, and Cancel Reservations, Generate, Read and Use Hotel Reports, Cash-In and Cash-Out, Handle Guest Inquiries, Complaints, and Perform Emergency Procedures.

General Duties:

Counts and verifies the cash drawer at the beginning of shift and cashes out and balances at the end of shift.

• Responds to guest requests and complaints quickly, efficiently, effectively, and pleasantly; directing them to the appropriate manager if necessary.
• Acts as switchboard operator by answering, transferring calls to appropriate office or guest room extensions, takes accurate and complete messages as needed.
• Sells guestrooms using the property management system as well as processing any changes or cancellations as needed.
• Responsible for processing advanced payments as needed.
• Is aware of daily, weekly occupancy at all times.
• Posts charges to folios – restaurant, phone, fax, laundry, etc, as soon as they are received.
• Gives accurate information and directions about the local area.
• Performs Pit Check at least once during the shift to determine the accuracy of information.
• Complete special assignments as requested by supervisor.
• Completes and signs off on shift log..
• Knowledgeable on the Hotel and surrounding area.
• Processes information to guests and other departments.

Job Types: Full-time, Part-time

Pay: From $14.20 per hour

Schedule:

• Day shift
• Evening shift

Work Location: In person

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