Job description
ESSENTIAL JOB FUNCTIONS:
- :A true dedication to satisfy the needs of clients in a fast-paced environment
- Refined verbal and written communication skills
- Knowledge of menu and F&B planning
- A preference for selling, negotiating, business writing and presentation skills training
- Client management
- Achievement of stipulated production goals
- Drafting and negotiating contracts
- Creating and maintaining customer files
- Working cohesively in a team environment
- Detail-oriented, possess exemplary customer service skills, be an effective communicator and be able to handle a fast-paced environment.
- To monitor VIPs and special requests from groups.
- To actively participate in sales meetings sharing action plans and results.
- To understand and respond to all guest needs and requests in a timely and professional manner.
- To promote and comply with all policies and procedures of Cavallo Point.
- To immediately comply with all suspicious occurrences and hazardous conditions.
- To maintain the cleanliness and safety of work areas at all times.
- To practice safe work habits at all times, to avoid injury to self and others.
- To assist, as directed, to ensure safe work practices of all Sales staff, including compliance with company and departmental safety rules and regulations and the proper use and handling of all relevant equipment.
- To attend all mandatory meetings as directed.
- Ability to work independently and within a multidisciplinary team to facilitate solutions and meet deadlines.
- Must be professional in appearance.
- Follow Company policies and procedures as established in the Employee Handbook.
- Embrace Cavallo Point Approachable Luxury Philosophy and Values, creating legendary memories with passion.
- Sincere and warm interaction with all guests including consistent eye contact with a smile.
- Follow and deliver 5 Star services’ standards, delighting guests by anticipating their needs.
- Other duties as assigned.
- A minimum of 2+ years of hotel sales or like experience
- Computer proficiency and experience with: Microsoft Office, Word, Excel, and Amadeus. Experience with Opera a plus.
- A BA or BS degree in business or hospitality management is a plus
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