Searching for a self-starter, driven, social, charismatic, go getter with sales and social media management experience preferred. If that sounds like you we can't wait to see your resume!

Job Summary

Responsible for achieving set individual revenue goals that support Toro Restaurant’s financial, business and marketing objectives. Strives to maximize revenue and promote Toro Restaurant relationships through effective negotiation of services and prices in the property’s continuing effort to deliver outstanding customer service and financial profitability.

Managing Sales Activities

• Responsible for achieving individual revenue goals by developing and executing a sales strategy to prospect and solicit new customers.
• Prospects, solicits and closes new business as well as maintains repeat customer needs and maximize revenues. Targets and wins over business via outside sales calls, cold calling and emailing potential clients, networking, attending industry events, etc.
• Sells restaurant catering menus which meet the client’s needs and maximize revenues and periodically reviews and adjusts menus to ensure product and brand consistency.
• Ensures regular, ongoing communication.
• Meets with clients/customers to work out the details of their functions. Consults in full-service event planning and finalizes contracts, etc. with clients prior to events.
• Confirms payments, guarantees, set-ups and signed contracts and changes with clients.
• Reviews and inspects function rooms and displays for conformance to brand standards and client needs.
• Monitors guest feedback and performance data to optimize guest engagement and retention and take appropriate corrective action.
• Stays informed of market trends and recommends ways to drive guest engagement, increase revenue.
• Performs other duties, as assigned, to meet business needs.

Building Successful Relationships

• Interacts effectively with clients/customers, kitchen, vendors, competitors, local community and other hotel departments in order to, maintain guest satisfaction.
• Executes exemplary guest service to drive guest satisfaction and loyalty by assisting the customer/client and monitoring their satisfaction before and during their program/event.
• Resolves customer/client complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the restaurant.
• Gains understanding of the Restaurant’s primary target customer and service expectations; serves the customer by understanding their needs, concerns and to offer better business solution both prior to, and during the program/event.

Requirements

• Bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related field.
• Two or more years of experience in Events, Sales, PR or Marketing
• Possesses demonstrated strong leadership and selling skills along with proven achievements in selling, optimizing customer engagement and financial performance.
• Must be a self-starter with experience successfully leading in a fast-paced environment and prioritizing demands.
• Strong interpersonal, team member relations and leadership abilities.
• Must have outstanding MS Office skills and be technically savvy and familiar with Catering, Events and Food & Beverage operating/budgeting systems and reporting.
• Professional & appropriate business appearance and demeanor aligned with the brand and culture.
• Excellent verbal and written communication skills; bi/multi lingual preferred.
• Must be able to work evenings, weekends and holidays as necessary.

We are an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.