Job description

Pay is $ 22- 24 hour

Join our TEAM! Brundage-Bone Concrete Pumping, Capital Pumping LP and Eco-Pan, Inc. (also known as Concrete Pumping Holdings – the holdings company NASDAQ: BBCP) has an immediate opening for a full-time Dispatcher based in our Portland, OR location. Reporting to the Lead Dispatcher, this position will work Monday – Friday from 8:30am - 5:00 pm with the possibility of extended hours as business needs dictate. A prompt a reliable member is a must.

This position is responsible for the scheduling and dispatching concrete pumps, operators, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs while applying cost efficiencies, safety, and regulatory requirements. This position requires a high degree of multi-tasking as there are multiple phone lines and high call volumes throughout the day while organizing inquiries for different company location. Applicants must be comfortable in these environments while demonstrating strong computer/technical skills to facilitate orders/changes/communications etc.
COMPENSATION AND BENEFITS

We are pleased to offer comprehensive benefits program to our valued employees and their family members

ESSENTIAL JOB DUTIES

• Relay work orders, messages, and information to or from customers, suppliers, operators, work crews, and supervisors.
• Confer with customers and supervisors in order to address questions, problems, and requests for service or equipment.
• Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications.
• Research map/location information via the internet and other means to appropriate direct employees to job sites.
• Maintain company’s standard for Federal DOT requirements for all DOT licensed drivers, including Hours of Service, medical card and driver’s licenses.
• Monitor personnel and/or equipment locations and utilization in order to coordinate service and schedules.
• Manage all COD accounts to insure payment is received by the company on or before the scheduled work order.
• Receive and prepare work orders.
• Prepare, maintain, and communicate daily work schedules.
• Prepare maps and distribute to operators.
• Record and maintain files and records of customer requests, work or services performed, changes, expenses, inventory and other dispatch information.
• Prepare and submit month-end reports as required.
• Job duties may include accounts payable, accounts receivable, and collection activities. Collect, process and post incoming checks, process lien waivers and Certificates of Insurance.
• Prepare monthly invoice statements and mail to customers.

SUPERVISION EXERCISED

• This position does not supervise other employees, although it does coordinate the scheduling activities of other positions.

REQUIRED EDUCATION

• High school diploma or equivalent.

REQUIRED EXPERIENCE AND SKILLS

• Bilingual Spanish/English speaking strongly preferred.
• Exceptional written and verbal communication skills. Excellent relationship management skills. Outstanding phone etiquette.
• Conflict resolution, negotiation, and customer service skills are required.
• Ability to manage under pressure demonstrating exceptional multi-tasking skills and competing priorities. Outstanding time management skills.
• Highly organized with the ability to follow through in a fast-paced environment.
• Excellent judgment and decision making skills. Able to consider relative costs and benefits of potential actions to choose the most appropriate one.
• Must have a working knowledge of the local area.

WORKING CONDITIONS AND PHYSICAL DEMANDS

• Works in an indoor office relatively free from environmental conditions or hazards
• Use of office equipment and computers
• Occasional lifting of supplies and materials (up to 20 lbs.)
• Must be able to verbally communicate to others.
• Must be able to meet requirements for hearing and seeing.
• Must be able to sit for long periods of time.
• Must be able to work overtime and weekends when necessary.

We conduct both drug testing and background screening. We are an E-Verify participant.

Equal Opportunity Employer.

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime
• Weekend availability

Ability to commute/relocate:

• Portland, OR 97211: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Dispatching: 1 year (Preferred)

Work Location: One location

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