Job description

Director of Operations

Summary:

Come be a part of BrightStar Care, a leading name in medical staffing and home care that values serving with passion and being positive. The Director of Operations is a leadership position responsible for leading and managing multiple branches to ensure growth, profitability, quality/adherence to brand and location standards, scheduling excellence, accurate processing of weekly payroll and billing and providing exceptional customer service.

This individual is also responsible for continuously monitoring and improving processes and competitive benchmarking to remain highly competitive.

Benefits:

• Competitive weekly pay
• PTO (Paid Time Off)
• Healthcare and 401k Benefits after completion of introductory period
• Highest agency standards – Joint Commission accredited, Home Care Pulse Leader in Excellence, Employer and Provider of Choice, annual YOY growth serving the community for over 10 years
• Highest agency standards – Joint Commission accredited, Home Care Pulse Leader in Excellence, Employer and Provider of Choice, annual YOY growth serving the community for over 10 years
• Growth and travel opportunities with over 400 locations in US and Canada

Responsibilities:

• Serves as the right hand to Owner/President, managing multiple branches and employees (primary branch is in Conejo Valley)
• Oversee HR/Recruiting, Schedulers, Billing & Payroll, Sales/Marketing and Clinical Operations
• Ensure ongoing growth and highest quality standards – full bench of field staff, accurate scheduling, accurate payroll and billing, efficient sales and marketing, clinical excellence
• Setting, meeting and exceeding agency KPIs
• Overall office leadership and management and adherence to BrightStar brand and location standards, providing ongoing process/organizational improvements to ensure Leadership in Excellence – Provider and Employer of Choice
• Exercise staff oversight to ensure new operations plans, policies and procedures are consistent with company goals and objectives
• Handle personnel issues directly, engaging Owner & HR Manager as appropriate, using discretion and seeking professional HR/legal advice as needed
• Some travel for Leadership meetings and between local branches
• Other duties as assigned.

Qualifications:

• A bachelor’s degree is required, advance degree preferred
• Experience as a manager in a key role in a homecare or similar setting is required
• Understanding of P&Ls, budgets and comfortable with finance and accounting aspects of running a business
• Ability to work efficiently and quickly under pressure; comfortable handling complex scheduling demands and managing multiple care providers
• Demonstrate exceptional interpersonal and coaching skills, multi-tasking and problem solving.
• Must be able to gather and analyze information skillfully, identify and resolve problems in a timely manner.
• Exhibit outstanding organizational skills and a service attitude towards the community.
• Excellent written and oral skills.
• Ability to handle confidential information and sign confidentiality agreement.
• Excellent computer skills in a Microsoft Windows environment including Microsoft Office Suite and also Google Suite.
• Demonstrate resourcefulness and initiative in dealing with daily assumptions
• Positive demeanor setting the tone for the team with ability to foster teamwork
• Requires valid driver’s license, reliable transportation and insurance.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran.

Job Type: Full-time

Pay: From $75,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Westlake Village, CA: Reliably commute or planning to relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: One location

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