Organization Overview:

The Goodman Community Center (GCC) is here for our whole community. People from all walks of life and all ages come for programs and services that make their lives, and our community, stronger. We strengthen lives and secure futures within a community where everyone is valued and has the resources needed to be successful. At Goodman Community Center, we value diversity — in backgrounds and in experiences. Serving the community is our main concern, and we need people from all backgrounds to help build the future for this community. The Goodman team is empathetic, caring, and supportive. We are deliberate and self-reflective about the kind of team and culture that we are building, seeking employees that are not only strong in their own aptitudes but care deeply about supporting each other's growth.

At GCC we know that diversity and inclusion is a key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All our employees’ points of view are key to our success, and inclusion is everyone's responsibility. We value diversity and inclusion and encourage BIPOC to apply.

The Director of IT and Facilities is responsible for the development and implementation of GCC’s IT and facilities strategies. This position collaborates with all department areas to provide IT solutions that increase the efficiency and effectiveness of their work. This position is also responsible for overseeing the physical facilities. This position plays an integral role in the development, execution, and implementation of IT and Facilities strategies that support GCC’s mission.

Job Requirements:

General

• Provide IT operational support to all GCC users as necessary
• Provide staff support for administrative tasks and projects relative to the desktop operations, such as the Microsoft suite, GCC’s room reservation system, telephones, and other IT and information systems used by GCC
• Maintain users in our network and operating systems by providing appropriate access and adding/deleting access, as necessary
• Supervise and maintain email distribution lists, user groups, and SharePoint access
• Supervise onboarding of inexperienced staff
• Manage and supervise new computer install of hardware, software, and operating systems
• Organize, schedule, and communicate to users upgrades and maintenance as needed
• Perform any additional duties as assigned

Administrative Services

• Manage IT and Facility related vendor relationships and engage vendors as, necessary
• With the Senior Director of Business Services, review IT and Facility contracts and conduct Request for Proposal (RFP) processes to drive competitive pricing and quality services with vendors
• Develop policies and procedures for GCC’s IT and Facilities
• In collaboration with key stakeholders, contribute to departmental productivity and objectives by developing training programs and protocols for all systems
• Coach and mentor direct reports
• Evaluate the performance of direct report(s) through GCC’s performance evaluation system
• Encourage direct report’s professional development
• Review and approve payroll-related transactions for a direct report(s) as needed, including timecard review and approval, time off request review and approval, etc.
• Perform to the standards of GCC’s leadership values and competencies

Strategy Development

• Assess and manage building risk and safety
• Develop and implement GCC’s IT and Facility Strategies
• Identify and recommend IT solutions to support driving GCC’s IT strategy
• Communicate GCC’s IT Strategy and projects to stakeholders
• Engage with stakeholders annually to determine IT needs. Propose solutions to meet the stakeholders' needs
• Keep current on software and system updates through professional development, accredited training, and/or other certified technical training
• Perform any additional duties as assigned

Qualifications:

• Degree in a related IT discipline; or related training or certificates with relevant demonstrative work experience
• Building management experience
• Advanced computer skills: Microsoft Office Suite, especially Word, Outlook, SharePoint, and OneDrive
• Experience working with database or web-based software
• Extensive knowledge of using and supporting Microsoft Windows Server and Operating Systems
• Experience working in a customer-focused IT support environment. Exceptional customer service skills
• Experience diagnosing and resolving IT-related faults/issues
• Must have an elevated level of interpersonal skills to be able to interact and communicate at all levels of the organization and skills to handle sensitive and confidential situations
• Consistently demonstrate an ability to respond to changing situations in a flexible manner to meet current needs, such as reprioritizing work as necessary
• Experience developing, communicating, and enforcing policies and procedures
• Consistently demonstrate an ability to take the initiative to make decision
• Creative problem solver
• Ability to work independently and as part of a team
• Commitment to diversity, equity, and inclusion
• Commitment to GCC’s mission of strengthening lives and securing futures

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to: sit, stand, walk, bend; and occasionally push, pull, lift and carry objects (up to 50 pounds); sufficient mobility to attend meetings and appointments in community settings; and drive.

Benefits:

• Free onsite childcare for all employees upon hire, pending program availability (ages 3+)
• Free access to on-site Lussier Fitness Center with personal training
• Approximately 20 days of paid time off (PTO) accrued annually (based on a 40-hr/week schedule)
• Annual review with opportunity for a merit increase
• Employer paid life insurance
• Employer paid short-term and long-term disability Insurance
• 403(b) retirement savings with an employer match
• Health insurance (GHC) including a $0 or a $500 deductible plan
• Dental insurance
• Vision insurance
• Employee Assistance Program
• Employee discount on room rental
• Flexible Spending Account for medical and childcare expenses