You’re raising the stakes for your career to do more. Learn more. Impact more. Here, your innovation, ideas, and technical curiosity will help us deliver better care for billions of people worldwide. You’ll put your professional expertise, talent, and drive to work by building and managing the technology behind our portfolio of iconic brands.

As the Director, IT Customer Development and Commercial Analytics, you'll be accountable for driving digital transformational and growth for overall technology vision, strategy, and roadmap in relation to Customer Development and RGM Technologies, more specific for sales planning, trade promotion management, revenue growth management, retail execution, e-commerce, sales analytics, category management, joint business planning and exposure to new ecommerce models capabilities. You'll also be a strategic member of the NA Consumer Sales Business Team and will partner with Global Chief Growth Office and Global Commercial IT teams to define, influence, and drive the digital technology transformation and growth for the area.

Reporting into Digital Technology Solutions (DTS) and to the Divisional CIO for NA Consumer, you'll lead in enabling, accelerating, and enhancing the business technology digital transformation agenda with focus on shopper experience, design thinking, scalability, stability, and cost-effectiveness while ensuring delivery plans are executed and business adoption and outcomes are defined and achieved.

You'll be responsible for building the business capability and technology vision, roadmaps, plans and its execution. This is a high-profile, requiring an experienced business technology director, steeped in digital transformation and platforms. A dynamic leader with a high level of business insight, passion for innovation, dynamic leadership skills, transformative mind-set, and a hyper-focus on making a positive business impact.

Key Interfaces

NA Customer Development and RGM Senior stakeholders, Global Chief Growth Officer team, Regional Divisional CIOs, Global IT Delivery teams for Commercial and Data & Analytics, Global IT Technology team, Functional Business Partners, Global Data Privacy & Cyber Security Teams, Global Performance, and Effectiveness team.

Key Accountabilities

• Relationships: Establish trusted relationships between Consumer NA Customer Development and RGM stakeholders, IT and acts as an influential player with Sales and RGM Global Leadership.

• Entrepreneur Mindset: Drive strategic business value and innovation, serve as the trusted technology advisor providing thought leadership, consultation, and influence on business strategy. Product Vision/Strategy & Business Outcomes: Play a major role in the development of technology strategic, innovative and growth plans anticipating future information technology needs based upon solid understanding of digital and industry trends.

• Effective Execution: ensures successful agile incremental execution working closely with development teams, understands implications of global solutions and technology change into the NA region. Provides oversight to project execution and leads Steerco meetings.

• Manage Portfolio: define and prioritize the portfolio, ensuring the portfolio is aligned to global scalable platforms, standardization, and simplification while having a straight linkage to the business strategy.

• Measure Outcome: Develop business cases, change agent, ensures solutions are adopted effectively, measuring business outcome delivered against planned target and adjust solution/process when required

• First Data Centric Approach: Drive a first data centric approach to running the business, leveraging models and algorithms that are embedded into business processes. Understand how data technologies can be used to solve business challenges. Ensure continuous evolution of data lake in support of business needs, focusing on data quality, data consistency and in-time data.

• Drive Enterprise thinking and platforms: Influence/co-create Global platform roadmap to maximize value for KCNA markets while driving scale. Drive right governance to Commercial portfolio balancing Global initiatives and regional demand. Collaborate closely with business/delivery capability teams to bring in FOAK innovations to KC APAC commercial portfolio with a fail fast, test and learn approach.

• Digital by Design: Act as a business technologist bringing ideas and solutions to leverage digital capabilities like AI-ML, UX, APIs/services, RPA, platforms, and eco-systems. Collaborate closely with business/delivery capability teams to bring in first of a kind innovation to the portfolio with a fail fast, test and learn approach.

• Security by Design: ensures compliance of data and security standards understanding K-C’s regulations, postures, processes, and procedures and ensuring they get applied consistently.

• Customer Satisfaction: Perform customer follow-up and maintain healthy customer satisfaction scores.

• Executive Communication: Engage and motivate stakeholder and delivery teams with effective communication to promote a high performing, agile and focused team environment.

• Generate Regional/Functional organization and talent: Build DTS talent for DTS KCNA Customer Development and RGM, including creating digital practices and mindset

Required:

• Education: A Bachelor's degree with 15+ years of IT experience and 15+ years of relevant functional business and process expertise

• Trade Promotions Management: Experience in having designed, guided, and delivered large TPM implementation programs (knowledge of tools like SAP TPM, Exceedra, CAS and Promax added advantage)

• eCommerce Execution: In-depth knowledge of eCommerce execution strategies and tools across retail, marketplace and direct to consumer models to fuel and improve the health of our digital shelf including content, reviews, in-stock, search and pricing. (Knowledge of tools for syndication such as Salsify, for measuring digital shelf performance such as Content Analytics or Profitero, as well as business models for Direct to Marketplace, Live Commerce, Drop Shipping etc. added advantage)

• In Market Execution: Operational experience in managing technology to improve sales force efficiency while executing in the market and with emphasis on data & analytic capabilities to drive actionable insight to improve results at the shelf. (Knowledge of retail data such as point of sale and syndicated, 3rd-party merchandiser platforms and capabilities, as well as retailer data and technology platforms such as Walmart RetailLink/Luminate, Amazon Vendor Central and others added advantage)

• Revenue Growth Management: Working knowledge of Revenue growth management techniques - all 5 pillars and technology enablers underpinning analytics. Experience of having led RGM initiatives from building data lakes to predictive data models (knowledge of tools like Performance analyzer added advantage)

• Data Inspired Sales Architecture: Expertise in building and running common, seamless data lake / platform that enables regional self-service and rapid user-friendly analytics capabilities in addition of advanced data modelling and AI/ML enabled predictive analytics (knowledge of platforms like Azure Data Lake, Snowflake, Data bricks added advantage)

• Proven experience in Agile and Product teams

• Proven delivery experience

• Experience in systems integration

• Experience in coaching, mentoring, and supporting delivery teams

About Us

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. 25% of people in the world use Kimberly-Clark products every day, and it takes the best people to make that happen.

We’re founded on 150 years of market leadership, and we’re always looking for new and better ways to perform, especially when it comes to product and process innovation. Our customers are always looking for new and better. Our competitors won’t stop evolving. And our communities demand responsible corporate practices. We need bold, transformative ideas from people who can turn them into reality. That means there’s no time like the present to make an impact at Kimberly-Clark. It’s all here for you at Kimberly-Clark.

About You

You were made to do this work: designing new technologies, diving into data, optimizing digital experiences, and constantly developing better, faster ways to get results. You want to be part of a performance culture dedicated to building technology for a purpose that matters. You want to work in an environment that promotes sustainability, inclusion, wellbeing, and career development.

You love what you do, especially when your work makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

We always ask, “How can we improve this?” and we’re looking for like-minded people. This is one business that’s not chained to the status quo. “Good enough” isn’t good enough here. We stay ahead by keeping on top of trends, recognizing market gaps and looking to fill those gaps in ways that give us an advantage. In our diverse workforce, we encourage and guide each other to explore new ground, glad for the unique perspectives and skills every person brings. Join us in our rewarding and profitable journey.

Total Benefits

Here are a few of the benefits you’d enjoy. For a complete overview, see www.mykcbenefits.com.

Great support for good health with medical, dental, and vision coverage options. No waiting periods or pre-existing condition restrictions. Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment.

Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.

Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.

Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.

To Be Considered

Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

In the meantime, check out the careers website. You’ll want to review this and come prepared with relevant questions if and when you pass GO and begin interviews.

Veterans and members of the Reserve and Guard are highly encouraged to apply.

And finally, the fine print…

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

K-C requires that an employee have authorization to work in the country in which the role is based. In the event an applicant does not have current work authorization, K-C will determine, in its sole discretion, whether to sponsor an individual for work authorization. However, based on immigration requirements, not all roles are suitable for sponsorship. This position is subject to drug and alcohol testing, including pre-employment testing.

Travel may include less than 10% of work time. Travel may also include travel via aircrafts and motor vehicles to various locations, if applicable. Varying working conditions may include prolonged sitting, typing and viewing computer/laptop screens, along with occasional bending, reaching, lifting, carrying, climbing, twisting, stooping, walking and standing.

#LI-hybrid

Additional information about the compensation and benefits for this role are available upon request. You may contact 866-444-4516 or kcchrprod@service-now.com for assistance. You must include the six digit Job # with your request.