Job description

Morrison Healthcare
Salary: $42K-$46K
Morrison Healthcare* is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems. Morrison's hospital kitchens, restaurants, and cafés feature socially responsible practices and exceptional guest experiences. The company's comprehensive Mindful Choices® wellness and sustainability platform includes the latest in healthful eating and an understanding of behavioral change in food consumption. Morrison's alignment with Partnership for a Healthier America's (PHA) Hospital Healthy Food Initiative positively impacts up to 41 million patients and 500 million hospital meals annually. Morrison has been named one of Modern Healthcare's "Top 100 Best Places to Work in Healthcare" for the past five years, and Training Magazine's Top 125 organizations for the past six consecutive years. The company is a division of Compass Group and has more than 1,200 registered dietitians, 300 executive chefs, and 17,000 professional food service team members.

Job Summary

Summary: As a Dining Services & Patient Experience Supervisor, you will be responsible for assisting in the successful operation, administrative tasks, & patient & customer service of the food service department. Responsible for successfully coordinating and directing all patient experience activities within the department. Monitors ongoing, and selectively negotiates as needed, matters relating to account patient satisfaction initiatives in order to assure highest client and customer satisfaction levels. The supervisor role is an exciting opportunity for an experience or energetic, entry-level manager who is seeking a career avenue into the food service industry.

Essential Duties and Responsibilities:

• Assists with running the day-to-day operation of dining services, data entry & administrative tasks.
• Ensures client/customer service and satisfaction with efficient cost effective management meeting and exceeding stated expectations.
• Assists in the responsibility for all foodservice-related activities; including customer/patient care, retail, cafeteria, catering etc., quality improvement, sanitation, infection control and all facility-related activities.
• · Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives
• · Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account’s needs
• · Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.)
• · Ensures compliance with all regulatory agencies (CMS, DNV, JCAHO)
• · Maintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts
• · Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize
• · Participates in all Patient Experience Department learning sessions including monthly educational webinars
• · Provides recognition for employee when programs are implemented with success
• · Responsible for preparation and implementation of specific development and training specific plans for patient satisfaction success
• · Compose patient satisfaction reports as needed to management.
• · Implement forms, data, and ensure standardization for departmental patient satisfaction operations success.
• Performs other duties as assigned.

Qualifications:

• · HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred
• · 2-3 years in-servicing experience in customer service training
• · Hospitality and healthcare experience preferred
• · 3-4 years experience in service-oriented operations
• · Good coaching and on the job training skills required
• · Excellent organizational skills and ability to multi-task essential
• Communication skills both written and verbal and ability to communicate with management, client, customer and associate levels.
• Financial, budgetary, accounting and computational skills.
• · Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
• ServSafe Certification is preferred.

Morrison Healthcare maintains a drug-free workplace.Req ID:

1173888Morrison HealthcareLocation: 1200 JD Anderson Drive, Morgantown, WV 26505

Location: 1200 JD Anderson Drive, Morgantown, WV 26505

Job Type: Full-time

Pay: $42,000.00 - $46,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday

Work Location: In person

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