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Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.

a Desk Property Adjuster is responsible for the investigation, evaluation, coverage determination, negotiation and settlement of property claims that can be adjusted from a desk. Ensures claims are handled within best practices and estimating guidelines. Coordinates with SIU, Subrogation and outside vendors as required.

PRINCIPAL DUTIES AND RESPONSIBILITIES :

List the specific essential duties and activities required to perform this job.

Property claims handling including initial coverage review and contact of all parties involved. Establish a method of inspection consistent with the loss facts and maintain accurate loss reserves. Engage vendors and experts as needed to support a thorough investigation. Maintain file documentation commensurate with best practices. Complete a timely coverage investigation supported by the facts and all policy provisions, endorsements and state statues when applicable. Notify all parties of any coverage issues or limitations via a reservation of rights if applicable. Complete a damage evaluation consistent with the estimating guidelines via virtual estimating, use of independent adjusters or alterative vendor involvement. Obtain adequate authority from next level management when required. Negotiate loss settlements with all relevant parties in a timely manner. Communicate coverages, policy provisions and limitations impacting settlements. Review and issue partial or full disclaimers when appropriate. Ensure all reserving aspects are maintained in compliance with best reserving practices.

MINIMUM JOB REQUIREMENTS :

3 + Years progressive 1st party personal line property loss experience as a claim representative. Education equivalent to a college degree or the equivalent in related work experience; however, a college degree is preferred. A valid driver’s license and clean driving record is required. Ability to work extended hours and weekends as needed to support CAT response. Advanced estimating software experience required, Xactimate experience is a plus.

REQUIRED JOB SKILLS:

• Demonstrates effective and diplomatic oral and written communication skills.
• Telephone soft-skills necessary.
• Proficiency in developing damage scope and producing repair/replacement estimates within a virtual environment.
• Proficiency in using Microsoft products such as Outlook, Word, PowerPoint and Excel.
• This is an office-based position requiring extensive amounts of desk work; it requires extensive amounts of sitting, talking, typing, reviewing information on computer screens, as well as listening.
• Minimal, if any, lifting is required for this position – up to 10 pounds;
• This position requires a high level of verbal communication and involves extensive communication over the phone

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The incumbent must have the abilities or aptitudes to perform each essential function proficiently with or without reasonable accommodation. Our organization has a dynamic work environment where positions evolve and change. Therefore, the Company reserves the right to modify, delete, or add job duties, responsibilities and skills that are stated in this job description at any time.

Kemper will never request personal information, such as your social security number or banking information, via text or email. If you receive such a message, delete it.