Travel Required:

Must be able to travel _0__% of the time.

o Local

o Regional

o National

Type of Position:

þ Full-time

o Part-time

o Intern

o Temporary

Hours:

40 hours/week; overtime as required

o Exempt

þ Nonexempt

General Description:

Support the department by writing high-quality procedures and/or policies for department.

Essential Functions and Duties:

• Analyze, research, and develop procedures in accordance with organizational standards, ensuring all documents are clear, concise, accurate, and represent an understanding of the intended audience.
• Create job aids and desk reference materials to assist in training, accuracy, and efficiency.
• Utilize creative thinking to suggest process streamlining or improvements required.
• Develop resource manuals and other reference material.
• Revise and update procedures as needed to ensure procedures represent current organizational practices and legal guidelines.
• Maintain procedures and/or policies for department in a central database or department intranet site.
• Track all changes and revisions to all procedural documents.
• Proofread and conduct peer reviews of documents and training materials.
• Observe representatives to learn appropriate subject.
• Various administrative duties as assigned.

Additional Duties:

• Successfully complete annual regulatory compliance training.
• Additional duties as assigned.

Required Qualifications:

• 
  Associates degree preferred/High School Graduate acceptable.
• Solid PC skills: Proficient with Microsoft applications, Visio, SharePoint, MSP/LPS/Black Knight desired.
• Able to incorporate or merge documents from various software applications.
• Excellent writing and proofreading skills.
• Knowledge of grammatical structure and content; including the meaning and spelling of words, rules of composition and grammar.
• Ability to handle complex, multiple tasks simultaneously in a fast-paced environment and ability to manage changing priorities.
• Self-motivated and enthusiastic with strong interpersonal skills.
• Ability to work independently with minimal supervision.