Job Title: Dental Office Supervisor

Job Code:

FLSA Status: NE

Reports to: Quality Manager Last Revised: 02/17/2020

Supervises: N/A

Starting Wage: $20.52+ Depending on experience

Job Summary: The Dental Office Supervisor is responsible for ensuring the success of the Vernal Dental team by striving to exceed patient expectations, assisting with employee education, and ensuring that patient-flow occurs in a timely manner. The candidate may be expected to cover the reception or dental assisting positions when needed.

This position performs under the direction of the Quality Manager to ensure that industry best practices are implemented at each site and that all dental support staff provides quality care and performs their jobs to the best of their ability. The DOS administers the day-to-day activities of the dental business office, including: maintenance of patient records, scheduling of patients, dental employee schedules, dental daily log, maintaining appearance and order of the dental office and recall system. The Dental Office Supervisor assists the dental group in all aspects of dental care delivery as determined.

Job Qualifications

Education or Formal Training (Licenses/Certifications):

• High school diploma or GED required
• Bachelor's Degree Preferred;

Experience:

• Dental Assistant experience Required; recent experience (within the last 5 years) preferred.
• Two (2) years' dental office management experience preferred.
• Dentrix or other Dental electronic record experience a plus.
• Computer skills and software aptitude required.
• Communication and customer service skills required.
• Multi-line phone proficiency required.
• Insurance coding and dental terminology preferred.
• Ability to maintain confidentiality, patient records, manage multiple schedules, and ensure patient information is complete and up to date is required.

Language:

• Bilingual: Ideal, but not required

Additional Requirements/Licenses/Certifications:

• OIG/GSA compliant.
• Current personal immunization records, along with any required maintenance.
• Ensure confidentiality, integrity, and availability of all HIPAA (created, received, maintained, or transmitted).
• Must be able to use proper grammar (reading, writing and in speech).
• Must have reliable transportation.
• Travel: Minimal, as required.

Knowledge, Skills, and Abilities:

• Ability to display a professional appearance and demeanor.
• Ability to follow all MCHC policies, procedures, standards, specifications, guidelines, actively participate and attend employee meetings and complete required training programs in a timely manner.
• Ability to promote, work, and act in a manner consistent with the mission of MCHC.
• Ability to communicate and collaborate with team members to ensure superior results and team success.
• Demonstrable verbal and written communication skills.
• Ability to think and act independently to find solutions.
• Is task and deadline oriented.
• Ability to take on ownership of assignments and communicate status, issues, etc., and follow-through to completion.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job

PM20

PI215494850