Job description

Williams-Sonoma, Inc. - Company Overview

Since it was founded in 1956, Williams-Sonoma has grown from Chuck Williams' single store in Sonoma, California, into one of the largest retailers in the country, with some of the best known and most beloved brands in home furnishings, including Williams Sonoma, Pottery Barn, and west elm. That growth continues today. Our Global Supply Chain organization is the backbone of our company and key to its success.

Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources or home delivery – and are looking for a job with a strong opportunity for gaining new skills and for advancement – our Supply Chain Organization is just the place for you.

We employ thousands in our regional distribution operations and in our over 600 retail stores, customer care centers and corporate headquarters. That's why we work hard to support the community, including the institutions that are important to our employees, such as St. Jude Childrens' Research Hospital which we proudly support in its mission to treat and defeat childhood cancer and other life-threatening diseases.

SHIFT: 1st shift; Monday-Friday; 7am-3:30pm

PRIMARY FUNCTIONS:

• Track and provide daily, weekly, and monthly reports showing departmental metrics.
• Effectively communicate with the team regarding daily tasks.
• Ability to multi-task and be extremely detailed on all written and verbal communications/documentation.
• Maintain records and follow-up with al! on-going operations related issues.
• Manage and maintain records of cross-dock exceptions.
• Troubleshooting, communicating, and following up on issues to the team
• Monitoring inbound and outbound trailer accuracy
• Tracking and reporting OS&Ds, requesting, and tracking necessary replacements.
• Creating and implementing standard operating procedures to properly complete job functions.
• Promote safety awareness and cultivate the safety culture throughout the company to help avoid unsafe or hazardous working conditions. Other duties as assigned.

MINIMUM QUALIFICATIONS:

• Ability to multitask and be extremely detailed on all written and verbal communications/documentation.
• System knowledge preferred for HubWM, PKMS, CCU!, SanFran3, AMS, and WCC/OMS.
• Strong Microsoft Office knowledge - including Outlook, Excel and knowledge of how to process Certificate of Insurance.
• Strong customer service skills: ability to deescalate customer frustrations.
• Working knowledge of how to update and void Return Authorization Numbers.
• Working knowledge of how to create/update Return OrdersWorking knowledge of Inventory accounting report (how to pull report and research, PCNURECON, PUDs, RESPU).
• Positive attitude, strong work ethic, ability to work under pressure, and be a fast learner.
• Ability to communicate to customers, coworkers and management in a professional and courteous manner.
• Working knowledge of how to process High Profile Customer Orders.
• Excellent attendance, and willingness to be part of a team - performing other duties as necessary.

COMPANY CULTURE AND BENEFITS:
We utilize Williams-Sonoma's Mission, Vision, and Values to govern daily activities, including guidance to other associates and departments.

• Medical
• Dental
• Vision
• 401K
• Life Insurance
• AD&D Insurance
• Health Care/Dependent Care Flexible Spending Account

Williams-Sonoma, Inc. promotes a drug-free work environment and is an Equal Opportunity Employer.

At this time, we are not accepting referrals from third party recruiting agencies for this position.

This position is not eligible for visa sponsorship.

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