Job description
Ready to start your career at a growing SaaS Company?
Now is the time to join our team here at Rain, Located near Provo, Utah, Rain Retail is one of the fastest-growing cloud-based SaaS companies in Utah. We serve specialty retailers across multiple markets including ski, surf, music, scuba, and craft stores. We've been in business for 13 years and currently have a team of 65 people across various departments: such as sales, support, fulfillment, and development. Our employees enjoy the benefit of working in a small business atmosphere without the politics and headaches that come with a large corporation. We have 5 company values we live by: Happy, Honest, Humble, Hardworking, and Heartfelt. We strive to represent these values in every interaction with customers and co-workers alike. Do you also live by the 5 H's? If so, you will love our company! We are looking for a Technical Support Representative to join our team! Learn more about Rain Retail: https://www.rainpos.com/
Now is the time to join our team here at Rain, Located near Provo, Utah, Rain Retail is one of the fastest-growing cloud-based SaaS companies in Utah. We serve specialty retailers across multiple markets including ski, surf, music, scuba, and craft stores. We've been in business for 13 years and currently have a team of 65 people across various departments: such as sales, support, fulfillment, and development. Our employees enjoy the benefit of working in a small business atmosphere without the politics and headaches that come with a large corporation. We have 5 company values we live by: Happy, Honest, Humble, Hardworking, and Heartfelt. We strive to represent these values in every interaction with customers and co-workers alike. Do you also live by the 5 H's? If so, you will love our company! We are looking for a Technical Support Representative to join our team! Learn more about Rain Retail: https://www.rainpos.com/
What can we offer you, you ask?
- Opportunities for advancement within our organization.
- Company activities such as Lagoon Day, movie nights, and dinners!
- A stocked kitchen waiting for you.
- Employee Referral Program, earn money for referring your friends. (Who doesn't like more money?)
- Paid Training
- Multiple full-time work schedules are offered: (7 am -4 pm, 8 am -5 pm, or 9 am -6 pm M-F)
- The ability to earn additional bonuses and incentives
- The best company culture around! (We recently won a Top Place to Work Award in Utah)
- Paid Time Off (8 days to start, up to 20 days)
- Medical, Dental, Vision, Life Insurance Plans, and a 401k
I'm sure you're wondering what the job entails:
You will work with customers via phone, text, and email on a regular basis. You'll be responsible for migrating customer data from their current retail software over to our cloud-based solution. Data worked will be in .CSV format and will include things like:
You will work with customers via phone, text, and email on a regular basis. You'll be responsible for migrating customer data from their current retail software over to our cloud-based solution. Data worked will be in .CSV format and will include things like:
- Product Data
- Customer Data
- Rental Data
- Sales History Data
About the Role:
As a Data Migration Specialist of Rain, you must maintain customers' trust as a skilled technical representative. You will use critical thinking and people skills to assure Rain customers of swift data conversion. Joining the Rain team is where you'll receive your training, get exposure to our software and practice your data conversion skills. As the Data Migration Specialist, you will have the responsibility of working with customers on getting their exports out of their current retail software and manipulating that data to fit a format that will upload to our solution.After realizing that the Rain Team is for you, you'll see that advancement within CX or development, or any other department within Rain opens up for those that work hard. We always consider our internal employees that show an aptitude for any position within Rain. We're expanding rapidly and seeing a ton of growth. We're excited to meet with you and help you grow. While we want to help you grow, we do have various skills we look for when hiring. Let's get those out of the way so there are no surprises.
As a Data Migration Specialist of Rain, you must maintain customers' trust as a skilled technical representative. You will use critical thinking and people skills to assure Rain customers of swift data conversion. Joining the Rain team is where you'll receive your training, get exposure to our software and practice your data conversion skills. As the Data Migration Specialist, you will have the responsibility of working with customers on getting their exports out of their current retail software and manipulating that data to fit a format that will upload to our solution.After realizing that the Rain Team is for you, you'll see that advancement within CX or development, or any other department within Rain opens up for those that work hard. We always consider our internal employees that show an aptitude for any position within Rain. We're expanding rapidly and seeing a ton of growth. We're excited to meet with you and help you grow. While we want to help you grow, we do have various skills we look for when hiring. Let's get those out of the way so there are no surprises.
What you bring:
- You must have previous data conversion experience of +1 year.
- Ability to maintain composure and customer focus while troubleshooting and solving an issue
- Ability and eagerness to genuinely help our customers.
- The ability to multi-task is a must.
- You must have an aptitude for acquiring skills and an eagerness to learn.
- You must have excellent time management skills and can make decisions quickly.
- You must have the drive to take ownership of the customer and see problems through to resolution.
- You must have the ability to prioritize and juggle an ever-changing workload based on customer needs.
Pay: $20 per hour
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