Swiftway Services Llc in Columbia, MD is looking for one customer services /marketing assistant to join our strong team. Our ideal candidate is self-driven, punctual, and reliable.

Marketing/Customer Service Representative

Swiftway Services is seeking a Specialist who will be primarily responsible for capturing incoming potential customers

• The Specialist will be the first contact for potential clients and will be responsible for determining how to best service the customer
• The Specialist is also responsible for creating files and scheduling appointments for our Onsite Department
• The Specialist is expected to provide top-notch customer service by quickly and efficiently servicing the client
• Contact clients who have requested a quote from our website
• Answer phone calls from new, current, and returning customers
• Determine whether the clients move requires an in-home evaluation
• Work directly with the client to schedule an in-home visit that fits the schedule of both the client and the relocation specialist
• Maintain and exceed monthly appointment and conversion quotas
• Understand the functions of all departments to determine who best services the client
• Create and maintain a healthy and positive attitude contributing to an exceptional work environment for your colleagues
• Maintain knowledge of all Swiftway Services policies, technology, and processes
• Participate in required schedule meetings and continuing education opportunities

Serves as point of contact for prospective candidates and clients

Respond to routine customer inquiries and ensure timely responses

Maintain database of customer contacts

Design, create, and deliver marketing programs to support expansion and growth of the company services and products

Develop draft advertising layouts and text as campaign materials and presenting to manager for approval and review.

Managing layouts and designing of communications such as presentations, newsletters, event support materials, research papers, and brochures

Create and develop online marketing strategies, webpage development, creating client and prospective client database

Identify and manage training and development needs for employees/Customers

Available shifts and compensation: Available shifts all days except Sundays. Compensation depends on your experience.

By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.

Powered by Homebase. Free employee scheduling, time clock and hiring tools.