• As the Customer Service/Warehouse Associate we'll need someone responsible for providing a variety of support such as servicing walk-in customers, completing sales transactions in conjunction with material handling duties such as receiving, loading/unloading material, pulling/assembling customers’ orders, and inventory checks.
• This position may involve daily use of forklift and/or crane equipment.

• Performs various customer service duties such as: waiting on customers, assisting customers in determining order requirements, answering customer inquiries, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments.
• Addresses and resolves customer complaints (returns and order errors).
• Performs various office administration duties such as processing payments and receipts, reconciliation of DSRs and cash box, preparation of bank deposits, balance petty cash box, preparing various performance reports, updating customer master file, and creating vendor orders.
• Performs various product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders.
• Waits on customers and prepares sales slips.
• Produces daily sales reports.
• Performs a variety of warehouse duties such as pull/assemble customer orders, check outbound orders for accuracy/completeness, inventory stock checks, restock and label vendor products, maintain displays (tools, caulk, etc.), move, store, and replenish material, and conduct daily cycle counts.
• Performs receiving duties such as receiving and unloading inbound material, processing inbound shipments, stocking material, processing customer returns, and notifying management of damaged shipments for freight claims.
• Operates crane forklift equipment.
• Maintains the clean and organized facility by sweeping, trash removal, restroom cleaning, general office maintenance, etc.
• Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions, and acts to Management.

• HS diploma or equivalent experience.
• 1+ years of customer service experience and warehouse experience.
• Crane Forklift Experience+.
• Competencies.
• Organization, math, time management, computer skills, detail-oriented, customer service, safety-conscious.
• Other Pertinent Job Information.
• While performing the duties of this job, the employee is regularly required to stand, use hands and reach with hands and arms.
• The employee is required to walk, stoop, kneel, crouch, or crawl.

• The employee may sit, climb, balance, talk, or hear.
• Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus.
• Reasonable accommodations may be made to enable individuals with disabilities.

As the nation’s top tile manufacturer, we abide by the highest industry standards. From corporate ethics to sustainability, our commitment to our customers remains the same: creating quality products that people and businesses can believe in and trust. Get to know the leader in ceramic, porcelain, mosaics, and innovative solutions better.