Job description
Customer Service Supervisor
Our customer care team is critical to our mission of helping people take back their lives from depression and anxiety. As a supervisor, you will support multiple physician practices across the country as the first point of contact with our patients as well as handling critical, centralized processes. In addition, we expect our employees in this center to be patient focused and people centric. This role sets the tone for the quality of the patient experience. This is a great opportunity to grow your career and make a difference for those who need it most.
Benefits
- Competitive Pay
- Medical, Dental, Vision (Serenity covering 90% of your insurance premium!)
- Life insurance
- Flexible spending account
- Paid time off
- 10 Major Holidays off
- 401k
Responsibilities
- Ability to use and interpret data to monitor complex processes.
- Manage metrics, performance criteria, policies, and procedures.
- Identifies opportunities to update or improve customer service procedures and makes recommendations to the Director of Customer Service or other appropriate staff.
- Provide coaching, feedback, and performance reviews.
- Oversee and lead a customer care team while creating a productive, high-energy, and achievement-oriented environment.
Qualifications
- 1-3 years of supervisory experience.
- Experience working in high volume customer service or call center environment.
- Ability to identify, coach and measure critical core competencies and essential performance metrics for your team.
- Passion for helping and supporting those that struggle with mental health.
- Demonstrated ability to consistently make appropriate decisions while juggling multiple priorities.
- Highly organized with keen attention to detail.
- Self-motivated and driven.
- Refined customer service skills, communication skills and critical problem-solving and de-escalation skills.
- Comfortable communicating with all levels of professionals.
Who We Are
Using advanced medical devices, we give our patients long-term success even when other treatments have failed. Serenity Healthcare is a company that is committed to creating the finest patient experience. We ensure this by investing in our employees, as success with our mission requires cultivating a culture that is people-centric, collaborative, positive, proactive, and open to opportunity for personal and professional development.
Trigger Warning: In this role you will interact with patients that are suicidal and have suffered significant traumas and you will hear their stories as you support them in their healing process. This may be triggering for some candidates.
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