Job description

As a Customer Service Representative (CSR), your main job responsibility is to see that each customer receives outstanding service in all of their dealings with Arrick's Propane. In all interactions with customers, you are to conduct yourself with the highest level of honesty and professionalism. As a frontline employee, it is the customer's interaction with you that will form their opinion of Arrick's Propane.

Core Job Responsibilities

Your responsibilities include, but are not limited to, the following:

• Answers the telephone professionally and timely
• Accurately takes propane delivery orders based on company policies: (Example – prepay, minimum delivery, etc)
• Accurately takes and processes customer payments
• Becomes a “salesperson” to potential customers that are interested in Arrick’s
• Guides and advises potential customers through the scheduling and installation ● Schedules and organizes tank installations and service
• Enters customer data into the computer system from drivers and installers
• Monitors the collection process if assigned to you by your Branch Manager
• Monitors the Budget customer accounts if assigned by your Branch Manager
• Professionally and politely deals with the public
• Looks for ways that your job can help the delivery drivers be more efficient
• Keeps the office neat, clean, and looking professional.

Arrick’s Propane is a very seasonal business, which means that work during the warmer months may be slow, but the workload during the colder months may be more intense. It is important that you are committed to providing excellent customer service even during stressful workdays.

Skills / Knowledge / Abilities Required

The skills, knowledge, and abilities required for this job include, but are not limited to, the following:

• Ability to read and interpret documents furnished in written, oral, or diagram form such as safety rules, delivery tickets, work orders, procedure manuals, etc.
• Ability to write legibly and fill out forms, work orders, receipts, etc.
• Ability to do simple math with a calculator to calculate taxes, mileage, gallons, percentages, etc.
• Ability to work efficiently in a busy office environment
• Ability to perform basic computer skills necessary to operate Arrick’s back-office propane software
• Ability to effectively communicate both face to face and also on the telephone in a polite and professional manner
• Ability to type and use other basic office equipment

Job Type: Part-Time

Salary: $13.00 - $16.00 per hour

Benefits: None For Part-Time

Schedule: 30 Hours Per Week

• 8 hour shift
• Day shift
• No nights

Job Types: Full-time, Part-time

Pay: $13.00 - $16.00 per hour

Experience level:

• 1 year
• Under 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person

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