Job description

Call Center Representatives needed for an ONSITE role in Cincinnati, OH

• Onsite in Blue Ash/Cincinnati, Ohio
• Monday - Friday role
• Pay: $19/hour
• Schedule options: 9am - 6pm, 11am - 7:30pm
• Must be able to pass a 7 year criminal background check
• Temp to hire opportunity with a nationwide company!

Details:

• You will support inbound customer inquiries and resolve customer issues by delivering excellent customer service.
• Seeking individuals with a keen passion for delivering exceptional customer experiences, a desire to make a positive impact, a commitment to their work, and display enjoyment for solving complex customer issues.

Job Responsibilities

• Ensure that all customer escalations and complaints are managed to excellent professional standards and within our terms and policies.
• Receive inbound contacts calls and complete outbound contacts (callbacks, responses, etc.) to ensure that all queues are maintained, and all service levels are met.
• Demonstrate sound negotiation, problem-solving and conflict resolution skills by working to resolve issues within your own authority and parameters whenever possible, while utilizing sound judgment to understand when it will be both effective and necessary to escalate to a higher authority.
• Advocate as the voice of the customer.
• Follow escalation and complaint procedures in order to ensure that all customer escalations and complaints are tracked, and all relevant parties are informed of actions taken to resolve issues.

Job Requirements

• Customer service and/or contact center experience preferred
• Strong verbal and written communication skills.

*Wollborg Michelson Recruiting does require all applicants to be able to provide proof that they are fully vaccinated from COVID prior to their start date, unless otherwise prohibited by law.
Wollborg Michelson Recruiting is an Equal Opportunity Employer and prohibits discrimination of any kind. We ensure job offers are made based of one’s employment experience, skills, and qualifications, regardless of race, gender, ethnic origin, or any other classification protected by law. All applicants must furnish proper identification to prove their legal right to work in the US upon a job offer. We participate in E-Verify to confirm one’s right to work in the US. Wollborg Michelson Recruiting does not provide sponsorship for an employment-based visa status.

Job Type: Full-time

Pay: $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Cincinnati, OH: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer Service: 1 year (Required)
• Call Center: 1 year (Preferred)

Work Location: In person

caravetterealestate.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caravetterealestate.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, caravetterealestate.com is the ideal place to find your next job.