Customer Service Representative Milwaukee Airport
Full Time
Milwaukee, WI 53207
$18 an hour
Posted
Job description
The Customer Experience Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Customer Experience Representative will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and help facilitate the rental car check-in process.
This is a Full-Time position with benefits (40 hours per week) located at the Milwaukee Airport. The position pays $18.00 / hour with bonus potential.
Schedules: 2 night shifts available: (Sunday-Friday 4:30pm-1:00am) -(Saturday 3:30pm-12:00am) both shifts work every other weekend.
As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.
Responsibilities:
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Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
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Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
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Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
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Meet and greet customers in a friendly and timely manner
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Provide directions and general assistance
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Assist to assess condition of rental upon return
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Process returns, check-ins and exit kiosk transactions
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Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
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Understand and communicate rental terms and conditions, vehicle features and other services
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May sell optional protection products, upgrades, fuel options and other additional equipment
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Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
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Clean vehicle interior and exterior by hand or by operating washing equipment when needed
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Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
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Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications:
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Must be at least 18 years old
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High school diploma or GED equivalent required
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Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
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Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- No drug or alcohol related conviction (DUI, DWI) on record within the past 3 years
- Must be able to work the posted schedule
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