Who We Are

• $18.00/hour

Benefits

• Medical, Dental, and Vision
• Mental Health Benefits
• Wellness/Gym benefits
• Family Medical Leave
• Job Training
• Promote within
• Paid Holidays

‍ Responsibilities

• Accurately enter customer orders into QuickBooks system
• Verify order details such as product codes, quantities, pricing, and customer information
• Ensure timely and efficient order processing
• Updating Pipeline with Appropriate Information
• Maintain and update the sales pipeline or CRM system with relevant customer and order information
• Record order status, shipping details, and any changes or updates related to the order
• Collaborate with sales and logistics teams to ensure accurate and up-to-date information in the pipeline
• Provide prompt and professional responses to customer inquiries regarding their orders.
• Address customer concerns, inquiries, and requests related to order status, tracking, delivery, or product details.
• Maintain a customer-centric approach, ensuring high levels of customer satisfaction and engagement
• Identify and resolve order discrepancies, such as pricing discrepancies, product availability issues, or shipping errors.
• Collaborate with the appropriate departments, such as sales, inventory management, or shipping, to resolve issues and provide satisfactory solutions to customers
• Document and track order issues and resolutions for future reference and improvement

• Computer proficiency
• 1-2 years of relevant professional experience
• Must be 21 years of age or older
• Experience in using Excel and Quickbooks
  
• Ability to be self-motivated
• High energy and must possess effective critical thinking
• Willingness to learn and grow
• Strong verbal and written communication skills. Strong internal and external customer orientation.
• Good customer service skills
• Must be authorized to work in the US

"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."