Job description

The body shop customer service representative, or CSR, will act as a liaison to provide service information and repair updates to customers and resolve any emerging problems that our customer or insurance accounts might face with accuracy and efficiency.

Having a pleasant personality while offering the highest level of customer service is essential for success in this position.

Position is full time with a set schedule:

Monday to Friday 8:00 Am to 5:00 Pm with a 1-hour lunch

*Candidate must be punctual and reliable

Sawgrass Ford is a family owned and operated dealership boasting the largest Ford Dealer in South Florida.

At Sawgrass Ford we recognize that our employee’s happiness and well-being go hand in hand with the company’s success. Our positive work culture reinforces our ability to provide the highest standards of quality to our employees and our customers. If you want a fulfilling career with a company founded on integrity and success, apply now!

For immediate consideration apply at: https://www.sawgrassford.com/Sawgrass-Ford-Careers.html

CSR Duties include but are not limited to:

• Greet, welcome and direct guests appropriately
• Answer, screen and forward incoming calls efficiently and with a professional demeanor
• Provide basic and accurate information in person and via phone
• Accurately input data into company database
• Call customers and communicate all updates regarding their vehicle repair status
• Flag technicians and assist with payroll tasks (training will be provided)
• Communicate with advisor frequently and assist advisor with tasks
• Perform other clerical and administrative duties as pertaining to role
• Professionally liaise with the Insurance Companies and Vendors coming to the shop.

Job Requirements

• Professional attitude and appearance
• Strong verbal communication skills
• Proven customer support experience with strong attention to detail
• Ability to maintain composure under pressure
• Ability to multi-task, prioritize and manage time effectively
• Excellent Customer Service skills
• Body Shop experience is a plus but not required
• Basic proficiency in Microsoft Office Suite
• Positive attitude
• High school diploma or general education degree (GED).
• Valid driver's license with clean driving record
• Must be willing to submit to a background check and drug screen

Sawgrass Ford’s Commitment to you:

-Health, Dental, and Supplemental Insurance Benefits

-Sick time and paid time off

-401 (K) retirement account with an EXCELLENT match

-Training and ongoing professional development

-Dealership exclusive discounts on all our vehicles, parts and services

-Great work-life balance

-Positive work culture environment

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Fort Lauderdale, FL 33323: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer Service: 2 years (Required)
• Administrative: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

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