Unpack your potential and grow with Pratt Industries - full-time year round jobs with a growing manufacturing company. Looking to join a supportive team to grow your career? Look no further!

Why Choose Us?

At Pratt Industries, we care about our employees by providing secure jobs, a safe work environment, and many supportive benefits. By investing in employees, we are able to offer growth opportunities to build a thriving, lifelong career.

Perks of Pratt

• Plentiful opportunities for growth and learning
• Stable employment in a thriving industry
• Hands-on Management
• Becoming a member of the Pratt family - a company that truly cares

Qualifications?

• Strong customer service skills
• Problem-solving skills
• Growth-oriented, friendly attitude
• Computer literacy
• Candidates are PREFERRED who offer the following:
• experience using HRMS and Amtech
• corrugated/manufacturing industry experience

What do Customer Service Representatives do at Pratt Industries?

Our Customer Service Representatives act as intermediaries between customers and several of Pratt's departments in order to get the customers the packaging they want and need. Building reliable relationships with customers, learning the ins and outs of boxes, and providing excellent service is the foundation of our Customer Service Representatives' responsibilities.

Duties and Responsibilities

• Receives complex customer needs via incoming mail, telephone, and/or electronic contact regarding the organization's products and/or services, enters and adjusts orders, performs proactive selling and marketing of products, and resolves questions and complaints within span of control.
• Responds to a wide scope of inquiries and/or complaints regarding the organization's products and/or services, contract requirements, pricing, delivery dates, adjustments to bills/orders, and other account management questions.
• Provides technical assistance and guidance to internal and external customers on product base, such as application, storage, color or display matching, clean-up, safety, and a variety of other topics and issues; forwards highly technical or operational calls when appropriate.
• Assists with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management.
• Develops and reviews correspondence and documentation as appropriate regarding interaction with customers and responds to questions and concerns.
• Educates and informs customers of current or new product lines that may satisfy customer needs and assists with selling additional products.
• Builds customer relationships and serves as a liaison between sales personnel and customers to clarify orders, provide technical guidance, ensure that all required documentation is complete, and facilitate recurring or new orders.
• Performs other general office duties as assigned such as answering phones, processing mail, handling AP, typing correspondence and reports, processing expense reports for management, creating presentations, etc.

Pratt Industries is America's 5th largest paper and packaging company with more than 7,500 highly skilled employees dedicated to the environment and sustainability. Pratt Industries is one of the largest corrugated packaging companies in America, with sophisticated manufacturing facilities in more than a dozen states. The company operates three of the most modern, cost effective paper mills in the country, as well as a series of sheet and box plants strategically placed throughout the United States offering a wide range of creative packaging solutions. Pratt Industries is committed to recycling and the environment by “harvesting the urban forest."