Position: Customer Service Representative

Location: Mounds View, MN

Brand: Midway Industrial Supply

Segment: Finishing/Dispensing/Filtration




Operating in over 24 states from North Dakota to Texas and South Carolina, OTC's Finishing, Dispensing, and Filtration (FDF) Group is North America's most trusted resource for liquid and powder finishing and dispensing application equipment and service, and a leading supplier of materials used in customer applications such as filtration products. Our mission is to help our customers improve their applications and business by selecting, designing, and optimizing their equipment and applications. The FDF Group is the key partner to some of the most recognized manufacturers of Finishing & Filtration products in the industry.

The capabilities of the Finishing, Dispensing, and Filtration Group go well beyond just a supplier of product. Our seasoned team includes technical sales engineers, design and installation engineers, best in class service and repair technicians, inside sales and customers service representatives, product managers and fabrication experts such as machinists, electricians, and welders. The FDF Engineered Systems Group, a team of nearly 30, has unmatched industry expertise and has designed and installed custom finishing systems for some of the largest industrial manufacturers in the world.

We are continually growing, and our business is built around the talented associates we put in each position. We strive to provide our associates with every opportunity for personal, professional and financial growth by offering an excellent team environment, strong core values and outstanding associate benefits.
The FDF Group is made up of (6) long established businesses spread throughout The Midwest and Southeastern regions.

Job Duties:

• Primary contact for customers, assuring superior customer service levels are met and exceeded. Including timely processing and communication of all inquiries, quoting and orders.

• Extensive knowledge of account requirements and special situations; the ability to get results for customers.

• Handle exceptions, substitutions, allocations, and other special problems.

• Gain specialized technical knowledge about our products and applications.

• Present and maintain knowledge of all aspects and options available within SX.e (Infor SX.e (webui) distribution software) and able to apply it accordingly to each opportunity

• Maintain knowledge of and utilize vendor portals

• Gather and provide information to sales and management team

• Work cooperatively with other associates; be a Team player. Offer assistance when requested/required..

• Provide trouble-shooting assistance; assist with shipment issues; resolve product related problems

• Follow up with customers to ensure that issues are resolved to their satisfaction

• Develop and maintain list of suppliers for goods and services

• Negotiate best pricing for products/services with suppliers

• Enter and maintain customer sales orders into SX.e distribution software system.

• Communicate any order issues with Accounting Department

• Perform all tasks assigned by the Manager

Education and Experience Requirements:

• Associate Degree or equivalent from two-year College or technical school; or High School Diploma with two (2) years related experience.

• Experience and knowledge of electrical and automation distribution.

• Excellent customer relation and problem-solving skills

• Strong verbal, written, and interpersonal communication skills

• Detail oriented, including accurate data entry skills

• Capable of working independently, as well as a team member

• High level office computer skills required. Microsoft Office knowledge a must.

• Interact with co-workers with a positive attitude to maintain a friendly and productive work environment

• A commitment to "doing it right the first time."
  

At OTC Industrial Technologies, we believe that our employees are our greatest strength. Through investment in our people and growth from within, we believe in providing you with a wide variety of opportunities to accelerate your career potential as you help us drive change to move our business forward.

For over 60 years, employing and developing the best-in-class talent has been at the forefront of our success. By coupling our teams' hands-on experience with a wide range of products from top vendors, we provide customers with the best quality products and technical application expertise and services at the lowest possible costs.

Working with OTC Industrial Technologies is perfect for purpose driven individuals who are motivated to be part of an exciting transformational company.

Perks of Working with OTC Industrial Technologies:

As part of the OTC family, you'll enjoy competitive compensation and a comprehensive benefits package that includes medical, dental, and vision care coverage and a 401(k) savings plan - Additionally, we offer paid time off, short-and long-term disability coverage, life insurance, tuition assistance, and Employee Assistance Program. You'll also experience exciting opportunities for professional and personal growth and recognition.