Job description
POSITION SUMMARY:
Customer Service Representatives act as the utility’s representative to ensure our customers receive exceptional and efficient service. Assist customers by phone, computer and in person regarding changes in service, billing inquires, payment arrangements, and other utility services.
- Excellent customer service and communications skills.
- Ability to operate all types of electronic office equipment and ten-key adding machine by touch.
- Computer skills.
- Ability to work in a team atmosphere, interfacing with employees and customers alike in a courteous and responsive manner.
- Accuracy in working detail is necessary while effectively managing time and assume a variety of responsibilities.
EDUCATION AND EXPERIENCE:
- A high school education or equivalent.
- Previous experience working in a customer service setting.
- English/Spanish bilingual encouraged to apply.
Mason PUD 3 is an Equal Opportunity Employer
To request a full job description or if you have additional questions, please email Thedra Flink at thedraf@masonpud3.org.
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