Job description

Customer Service Representative
12 months
Gilbert, AZ 85297

· Hours are 7-5pm with some required OT (5-6 hours per week) and occasional Saturday.

· 12 months, potential to roll perm.

· Training Period: Would sit with HM to train until they are independent. A few months of training and shadowing (a month or two)

Major Job Duties and Responsibilities:
Wholesale supply, sell the parts for our units, replacement & wholesale product. Service wholesale contractors, customer service, detailed work, responsible for general support and warranties as well as quote and order follow-up. Detailed admin

Education/Experience:
GED, skillsets looking for are customer service experience, strong organizational skills, follow up skills.

Relative Experience: Restaurant, retail, etc.

When you think about the top performers on your team, what really makes them stand out from everyone else? Passion and their customer centric approach, keep customer at center of everything they do, communication with the customer throughout.

Summary:
Responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Education/Experience:
High School Diploma or equivalent. Entry level to 2 years customer service related experience required.

Skills and Competencies: Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Ability to work independently and manage one’s time. Ability to accurately document and record customer/client information. Previous experience with computer applications, such as MS Outlook or data entry software.

Major Job Duties and Responsibilities: Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Job Types: Full-time, Contract

Pay: From $16.00 per hour

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Application Question(s):

• Will you now or in the future require sponsorship to work in the US?

Experience:

• customer service: 1 year (Required)

Work Location: In person

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