Customer service/inventory specialist Tues-Sat (St Joseph 50%/ Kalamazoo 50%)
Full Time
Portage, MI 49002
Posted
Job description
Overview:
Position Summary:
Starts at 17. 70
Job will be 50/50 at the Portage location and St Josephs
Portage : 524 E Milham Ave, Portage, MI 49002
Responsibilities:
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Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.
Position Summary:
Under the direction of the Donor Services Leadership, supports the Donor Services department by performing operational and clerical duties, including, but not limited to, the opening, evaluation and organizing of returned totes and containers, as well as picking, gathering and restocking for totes and containers. Responsible for product replenishment, stocking, distribution, and overall management of inbound inventory
Starts at 17. 70
Tuesday thru Saturday
Full time
Benefits Medial , Dental , Vision , Matching 401k up to 7%
Job will be 50/50 at the Portage location and St Josephs
St josephs :2710 Cleveland Ave.
St. Joseph, MI 49085
St. Joseph, MI 49085
Portage : 524 E Milham Ave, Portage, MI 49002
Responsibilities:
- Maintains diligent awareness of mobile blood drive schedule and necessary quantity of supplies by reviewing the necessary database.
- Gathers, stages, and loads all required/requested supplies for blood drives into designated vehicles, including equipment vans and buses.
- Restocks blood drive supply totes and blood buses with blood collection supplies utilizing a specific restock process with predetermined quantities in a timely and accurate manner.
- Stages blood drive restock totes and supplies in designated areas
- Monitors supply levels of blood drive materials and follows procedures for requesting additional supplies when necessary, maintaining product inventory levels according to appropriate procedure.
- Maintains a neat and tidy stock room with descriptive product labels.
- Rotates product based on First in First Out principle.
- Performs a physical inventory count according to appropriate procedure.
- Promotes excellent internal and external customer service through appearance, communication and demeanor.
- Must follow all guidelines including, but not limited to, temperature, handling restrictions, and being within appropriate time frames. Be an active participant in continuous improvement. Drives necessary and positive change
- Answers incoming phone calls and transfers to appropriate department
- Performs fixed site/mobile registration
- Performs scheduling of donor appointments
- Enters data from and scans various Donor Service forms
- Assists with SOP/controlled document insertion/removal
- Performs bag prep and unit care
- Oversees post donation area including restocking of supplies and donor after-care
- Performs pre-registration for all collection types. Obtains clearance when needed and enters all orders into the computer.
- Performs donor screening (collects donor histories) and mini-physical.
- Perform additional duties to support Donor Services Team.
- Performs other duties as assigned
- Complies with all policies and standards
Education
- High School Diploma required
- general education degree (GED) required
Experience
- Stocking or inventory experience preferred
Knowledge, Skills and Abilities
- Ability to speak effectively with donors, volunteers and employees of organization utilizing instructive or persuasive skills. required
- Ability to work independently with minimum supervision; multi-task; work with confidential information required
- Ability to read and interpret documents such as standard operating procedures and safety rules. required
- Ability to communicate with direct support, participate and collaborate as a team member. required
- Ability to write basic correspondence. required
- Ability to manage necessary tools and technology such as computer, printer, and Microsoft Suite required
- Ability to work independently with minimum supervision; multi-task; work with confidential information. required
- Possess great attention to detail required
- Possess a professional demeanor and projection of appropriate professional image as a member of the organization. required
- Evening, weekend, holiday work and travel may be required. Reliable transportation is required. required
- Ability to travel as require between state sites required
- This person must possess a professional demeanor and projection of appropriate professional image; and excellent phone and customer service skills. required
- Able to organize work to provide productive workflow needed to facilitate effective operations. required
Tools and Technology
- Personal Computer (desktop, laptop, tablet) required
- General office equipment (computer, printer, fax, copy machine) required
- Microsoft Suite (Word, Excel) required
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