Provide customer service in assigned area. Involves: Assist taxpayers; businesses, contractors; utility customers, transit customers and Health clients. Welcome and greet customers. Communicate in person, over the telephone or by correspondence. Respond to customer inquiries and questions regarding taxes paid, due and refunds; permitting, building inspection; utility services, account activity and billing and Health 211 information and referral services, and basic and general City and municipal service inquiries. Direct customers to appropriate contacts within the City. Assist the public with completion of forms. Provide fast and accurate customer service. Answer transit-related questions and respond to complaints in English and Spanish. Check with dispatch section for bus schedule delays or detours, and answer questions on fares, schedules, boarding and transfer points, paratransit services, lost and found articles or other service-related issues. Collect payments for services, fees, utility bills, taxes, permits or admissions from customers. Keeps abreast of changes in procedures, protocols and services. Provides efficient call-taker duties, as assigned.
Receive, review and prepare work requests in assigned area. Involves: Work with customers to identify service needs (new, transfer, changes, installment), summarize needs, and assure policies, rules and regulations are followed. Update work and change orders; inspection requests, fees and results; credit and transfer information. Work with building permit customers, enter building permit requests, schedule inspections, issue permits, review contractor files and check for appropriate supporting documentation (i.e., bonds, insurance, license). Prepare renewal notices, Certificates of Completion and Occupancy, and other Issue licenses (food, liquor, and vendors). Assure work requests are completed accurately and timely, and update customer account history. Work with WIC customers, provide program information and appointment scheduling for WIC and Immunization divisions, information regarding Department of Public Health clinics and outreach activities, income screening, and information and explanation on social service and referral agencies Maintain effective communication with field personnel. Use a two-way radio, software or phone to communicate changes in work request to field personnel.
Enter and update accounting and client information in assigned area. Involves: Review debit and credit adjustments. Verify payments. Provide account analysis, update accounts to reflect new or changes in service, make billing corrections (debit or credit) and adjust balances in accordance with established approval processes. Post daily payments and customer account adjustments. Record data correctly in general ledgers, and generate associated reports and spreadsheets. Enter assigned data in to computer databases. Maintain filing system, records, telephone logs and keep reports. Enters client’s call information into database for call-tracking, follow-up and reporting.
Test Date: To be announced.
Note: This recruitment will be used to fill vacancies at Animal Services only.
Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received.
A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete.
To qualify for this position, required education, experience, knowledge and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.
Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.