Job description

Job Description: Onboarding & Support Specialist 1

The Onboarding & Support Specialist’s primary responsibility is to provide exemplary onboarding, user, and account support to our customers, vendors, attorneys, and internal stakeholders, therefore, optimizing customer satisfaction and retention as defined by our company policies, standards, and procedures.

Responsibilities include:

1) Level 1 User Support Issues for Customers, Jurisdictions, and Vendors

a) Platform related

b) Service related

c) User errors

d) Track to resolution

2) Level 2 & 3 Support Issues

a) Monitor Issues for Resolution

i) Escalate

ii) Track

iii) Resolve

3) Onboarding Support for Customers, Jurisdictions, and Vendors

a) User setup and training

b) Property

c) Level 2 Operations Support

d) Level 2/3 Platform Support

4) Account Administration

a) Service Agreement Amendments

b) Compliance updates

c) Pricing modifications

5) Preferred Skills

a) Customer Service & Support Experience 2-3 years

b) CRM experience a must, preferably with Salesforce or Microsoft Dynamics

c) Microsoft Office Advanced

d) Strong verbal and written communications

6) Education

a) Associates degree preferred

• Decatur, GA 30033: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Can you describe a project or accomplishment that you are particularly proud of?
• Do you have experience using a CRM, such as Salesforce or Microsoft Dynamics, for customer service and support? If so, please elaborate on your experience.
• Have you had any experience with data analysis and reporting related to eviction processes? If yes, please provide an example of a project you’ve worked on in this area.
• What motivated you to apply for this position?

Experience:

• Customer service: 3 years (Preferred)

Work Location: One location

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Decatur, GA 30033: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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