We are currently seeking a Customer Network Technician for a 12+ month contract in Littleton or Broomfield, CO (Remote possible with potential to convert).

Requirements:

• Actively troubleshoot several service types such as T1, DS3, and Ethernet Solutions
• Escalate and hold LEC Partners accountable for offnet repairs.
• Provides accurate and consistent customer communication during established intervals using phone, email, and ticketing notes.
• Efficiently and accurately manages customer-initiated trouble tickets to resolution.
• Monitors the performance of the telecommunications networks, including usage, load patterns and system response.

Qualifications:

• Call center or Technical Support experience highly preferred
• Basic understanding of the OSI networking model physical, data link, and network layers (T1, DS3, Ethernet solutions, LECs)
• A proven track record troubleshooting technical network issues
• Communicate with customers and others in a repair situation.
• Demonstrating proficiency with Trouble Ticketing application and other internal tools
• Ability to work in a 24 x 7 fast paced environment.
• Ability to interface in a professional manner with management and customers.
• to effectively manage multiple issues simultaneously thorough effective work prioritization
• Demonstrated ability to make sound decisions and logical thinking when under pressure.
• Demonstrated leadership profile to proactively track and escalate issues, engage resources to expedite service/network outages, professional interaction skills with customers and management. Ability to relate technical issues to management and lead personnel.

***US Citizen or Green Card only, available to work on our W2

If qualified, interested, and available, (or know of somebody who is), please reply with an updated resume, and rate for immediate consideration to jesse.depascal@comcentric.com

Jesse DePascal
Recruiter
Comcentric Inc.
jesse.depascal@comcentric.com