Patriot Southlake is hiring a Customer Growth and Retention Specialist to help us #elevatetheindustry!We are expanding our customer-facing sales team as we continue to grow and expand our brand into the DFW metroplex.

Patriot Pool and Spa Southlake prides themselves on hiring fantastic individuals who will provide an exceptional level of care to our client’s pools, spas, and water features. We seek people with integrity, a strong work ethic, and that are customer service driven to join our growing company. We strive daily to live out our Core Values: Serve Others, Make It Better, and Deliver Resultsin all that we do!

If you are ready to join an intentional, driven and fulfilling place of work and to spend your days with people who care about what they do, consider joining our team at Patriot Southlake and National Pool Partners.

Job Roles and Responsibilities:

• Grows revenue by selling products, services, repairs, and installations.

• Sets daily lead appointments for both inside and outside sales. Visits customer homes for larger or complex sales.

• Responsible for sending quotes and follow up to open quotes, using applications such as Quotient, Podium, and Pool Brain.

• Coordinates and manages lead opportunities that arise from reported issues from field.

• Utilize internal chat and systems to communicate with team members.

• Handles inbound sales leads for residential and commercial, service and repair opportunities.

• Supports branch by helping solve customer service issues.

• Tracks lead to close ratio and shares with management.

• Host sales events and networks in community to build brand awareness.

• Strategizes and suggests promotions to drive excitement and profitable sales.

• Ensure smooth hand-off of customers to proper departments for billing, scheduling, and follow up once sale is completed.

• Creates on-going action plans for process improvement with a focus on departmental efficiencies and enhanced use of technology.

• Produces regular reporting metrics to evaluate progress and identify challenges to drive decision-making.

• Collaborates cross-functionally with leaders across the business to identify strategies to achieve overall company success.

• Miscellaneous duties as assigned from time to time.

• Occasional overnight, out of state travel required.

Qualifications:

• High School Diploma required: Bachelor’s degree or above preferred

• At least 1-year experience in sales (inside or outside)

• Experience working in a fast-paced and highly cross-functional organization

• Proven results with sales, revenue growth, and customer retention programs

Competencies/Skills:

• Self-starter capable of working independently with a strong work ethic and partner collaboratively with diverse teams.

• Excellent attention to detail, creative thinking, visual skills, and organization abilities.

• Ability to successfully manage multiple tasks, projects, and responsibilities.

• Understanding of a variety of audiences and demographics.

• Possess demonstrated listening and communication skills and a strong command of the English language, a proven record of excellent verbal and written communication skills.

What We Offer:

We offer an unparalleled rang of industry-leading benefits for our team members:

• W-2 employment structure
• Company Uniforms
• Health Insurance Options starting as low as $23/week
• Vision Insurance options
• Dental Insurance with 100% of premium covered by the company
• Life Insurance Options
• PTO resulting in 2 weeks paid time off that accrues after 90 days

Compensation – Compensation for this position is salaried, paid weekly and will be based on experience.

Equal Employment Opportunity Employer

National Pool Partners, Inc. respects, embraces, and celebrates diversity in its employees. National Pool Partners does not discriminate on the basis of race, religion, gender, sexual orientation, gender identity, color, age, protected veteran status, national or ethnic origin, the presence of any sensory, mental, or physical disability, or any other status protected by applicable law. National Pool Partners believes that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.