Job description
Leave your old job behind!
Fall into a new career with Hertz. We are looking for a
Customer Service associate with a passion to drive customer satisfaction while being a brand ambassador. If this is you and you’re ready for your next destination then you have cruised to the right spot!
Wage: $18.50 per hour plus incentive
Part-time
Benefits and Perks:
Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!!
Below are a few perks and discounts:
- 40% off any standard Hertz Rental.
- Medical, Dental & Vision plan options.
- Retirement programs, including 401(k) employer matching.
- Paid Parental Leave & Adoption Assistance.
- Employee Assistance Program for employees & family.
- Educational Reimbursement & Discounts.
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness.
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more.
This position will also offer a wealth of growth and development to the right candidate as they will be getting the opportunity to work in multiple functions within the organization. You could start your day working at the company’s front counter assisting customers with their transactions and end your day performing lot checks and verifying replenishment so that your peers have everything they need to meet customer needs.
General Responsibility:
- Qualifying and processing customer rentals with accuracy and detail.
- Persuasively selling optional services while using approved sales techniques to disclose rates, terms, and conditions of the rental and obtain customer signatures.
- Deliver next-level Customer Experience to our highest level of customers resulting in brand loyalty and the highest level of satisfaction.
- Processing customer rental returns, including providing an invoice and a full explanation of their charges.
- Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation.
- Resolve customer issues and concerns professionally using effective customer service techniques.
- Complete necessary rental information when customers are leaving the lot by scanning and checking the rental agreement using the handheld unit, checking customer identification, and scanning the vehicle asset tag.
- Maintain location and company security measures to mitigate theft of company assets; perform sight monitoring of lot; ensure a smooth transition of vehicles exiting through the security gate.
- Working in both indoor and outdoor environments year around to meet the specific needs of the location and the customer.
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