Job description

Why Fix My Blinds?

Fix My Blinds is an online DIY blind repair company. We are the leading online retailer in our unique niche industry. Our customers are always at the center of everything we do. We offer thousands of parts, step-by-step repair guides, video instructions, diagrams, troubleshooting info, and exceptional customer support to empower our customers to repair window coverings.

Our customer care team works in a small open office setting that is attached to our order fulfillment warehouse. We all work together to build customer relationships by providing quick, yet thoughtful, service experiences. We want it to be easy for our customers to refer friends and family to us - and come back themselves!

We provide extensive, paid training about the window covering industry, blind repair, and all of the parts we carry. Previous knowledge about window coverings is not required.

Fix My Blinds offers a friendly, casual, low-stress work environment. We value and reward teamwork, initiative, and hard work. We offer many company perks and benefits. There is an opportunity for a performance-based pay increase at 90 days and again at one year. We offer a $300/mo health reimbursement plan. We also offer paid time off, eight paid holidays, a paid birthday holiday, a holiday bonus, a Simple IRA with a generous company match, and company snacks and drinks.

Where & When You’ll Be Working

This is an in-person, on-site customer support position. Our office hours are M-F 8:00 am to 4:30 pm. No nights; no weekends; no major holidays!

In This Role You Will Be…

• Primarily sitting (or standing!) at your own adjustable desk with dual monitors in our small open workspace.

• Working closely with our team to provide exceptional service through email, text, and sometimes over the phone.

• Utilizing active listening skills, patience, empathy, and kindness with customers and coworkers alike.

• Helping customers select replacement parts for their blinds, troubleshooting repair issues, and answering customer questions.

• Problem-solving to determine appropriate solutions for customers by researching parts, comparing precise measurements, and analyzing pictures.

• Effectively prioritizing tasks and managing your time to complete emails and other daily assignments.

• Assisting the team with hands-on product testing, administrative/organizational tasks, company projects, website content, and participating in team-building activities.

About You - Do you match up with the qualities we’re looking for?

We are not looking for an order-taker or script-reader; we’re searching for someone who can genuinely engage our customers and think critically to solve multi-faceted problems.

• Passion for helping others. We see our customers as individuals and we want to provide clear, detailed, and thoughtful support.

• Willing to ask questions. We are all constantly learning. We have to be humble and know when to ask for help.

• Enjoy working in a small team setting. We help each other troubleshoot customer issues and find comprehensive solutions.

• Excellent time management and self-motivation to complete individual tasks. We are counting on you to get things done efficiently.

• Ability to make sense of complex and sometimes contradictory information to solve problems. Being a critical thinker is important to us.

• Operate with resilience and resourcefulness. This position requires someone with an inner drive and persistence.

• Ability to switch gears quickly. Our small business requires us to wear multiple hats. We often switch focus from independent tasks to working together as a team.

• Comfortable with the internet, computers, and navigating multiple software applications and technologies simultaneously. We’re an online company, so it’s what we do on a daily basis.

Our Must Haves – These are our basic qualifications.

• High school diploma or equivalent

• 2 years of customer service experience

• People-oriented, friendly, and patient

• Above average computer and Internet user skills

• Excellent written and verbal communication skills

• Exceptional critical thinking and problem-solving skills

• Strong analytical skills and attention to detail

• Openness to coaching and feedback

• Mechanically inclined

Extras to Help You Stand Out – These are not required, but are desirable.

• Experience with blinds, shades, and/or window coverings

• Experience with e-commerce

• Experience with measuring and handheld tools

• Considerable online shopping experience

How to Apply

We are not just looking for someone who can check all the boxes. We need the right person for our team.

• Visit www.fixmyblinds.com and familiarize yourself with our website.

• Submit an up-to-date resume.

• Submit a cover letter explaining what your skills will bring to our team. Tell us one interesting piece of information you found on our website.

Resumes submitted without a cover letter will not be considered.

No in-person applications/resumes, emails, or phone calls, please.

We are an Equal Opportunity Employer.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• Paid time off

Shift:

• 8 hour shift
• Day shift
• No nights

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Colorado Springs, CO 80915: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person

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