Job description
The GEA Way
At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.
The GEA Way philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities:
we come together,
we always look for a better way, and
we create possibilities.
Interested in joining us on our journey?
The Consumer Service Specialist (CSS) is responsible for dispatching a dispersed technician workforce. It is a key position which requires daily interaction with customers, technicians, managers and service support personnel. The CSS is responsible for achieving set metrics/goals.
Position
Consumer Service Specialist (Remote-Eastern Region)
Location
USA, Marietta, GA
How You'll Create Possibilities
ESSENTIAL RESPONSIBILITIES
- Receive requests for service, scheduling service calls and remotely routing at least 25 technicians to meet customer commitments and overall call volume, utilizing windows based computerized routing system.
- Properly utilize technicians and maximize quality of service and productivity.
- Follow-up on parts availability and prioritizing aged calls.
- Manage a Gantt chart for service calls
- Advise manager of performance, attendance or other matters requiring attention.
- Responsibilities not limited to these tasks. Manager may assign other duties as needed and bodies of work may be rotated among other areas.
- Serve as back up support for other zones. May include periodic customer relations support.
What You'll Bring to Our Team
QUALIFICATIONS / REQUIREMENTS
- High school graduate or equivalent required.
- Excellent organizational skills and attention to detail.
- Excellent oral communication skills, specifically telephone skills.
- Ability to work in an extremely fast-paced, dynamic team environment with many competing priorities and deadlines.
- Must possess a high degree of integrity and ability to maintain confidentiality.
- Must be a motivated self-starter and fast learner.
- Must be able to build strong relationships
- Work schedule varies and may change at any time. working relationships with a field based clientele
- Ability to read a map
- Must reside within the Eastern Region
Preferred Requirements
- Previous dispatch experience.
- Previous customer service, appliance, part, dispatch and/or inventory experience.
- Knowledge of FSMS, COPS, TPTP systems or equivalent.
- At least one year experience in use of IBM PC, Microsoft Windows, Word, Excel, PowerPoint, Mail, etc.
- Flexibility as the work schedule varies and may change at any time.
Our Culture
At GE Appliances, creativity meets passion and conversations lead to exceptional outcomes and experiences. We respect and value the unique backgrounds and experiences that everyone brings to GE Appliances. We believe a diverse workplace, where everyone is included and people can be their true and authentic selves, fosters creativity and innovation. We know our differences are our greatest strength. The very best innovations across every function of a company come from diverse teams. Our commitment to ensuring a safe and inclusive workplace where everyone is valued allows employees to perform at their best, every day. Diversity at GE Appliances helps us achieve zero distance to our owners, innovate smartly and connect to the communities and customers we serve. We encourage and support the ideas, aspirations, and the wellbeing of everyone - our employees and our communities
GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GEA, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S
If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail
to ask.recruiting@geappliances.com
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