Claims Account Representative 1

About Us:

The Ohio Attorney General's Office has played a vital role in shaping Ohio's past and present and the work it does today helps chart the state's future. The office consists of nearly 30 distinct sections that advocate for consumers and victims of crime, assist the criminal justice community, provide legal counsel for state offices and agencies, and enforce certain state laws. In these and other capacities, staff members interact with tens of thousands of Ohioans each year.

What You'll Do:

The Ohio Attorney General's Office is currently seeking a candidate for a Claims Account Representative 1 position in the Collections Enforcement Section. The successful candidate will provide customer service to Ohio constituents to collect certified delinquent taxes and debts owed to state agencies. This position will primarily be designated for remote working. There may be in person requirements for training and operational needs. The headquarter location is Youngstown, Ohio. The duties for this position include, but are not limited to, the following:

• Collects delinquent taxes and/or monies owed to state agencies;

• Handles sensitive telephone and in-person contacts with general public, clients, accountants, and attorneys to collect delinquent debts (e.g., accesses, reviews, and updates account information on video display terminal);

• Performs skip tracing, investigates, traces, and verifies debtor location (e.g., uses various methods to locate and verify information);

• Maintains accounts on debt owed to State (e.g., reviews inventory daily to determine status of payments and maintains daily log sheet for supervisor);

• Issues praecipes and cites permits;

• May assign and/or reassign cases and/or assessments to special counsel when necessary;

• Negotiates repayment with debtor, legal, and/or other government representatives;

• Closes accounts which have made restitution; and

• Performs general clerical tasks (e.g., reviews correspondence and checks, sends correspondence, provides general information, filing, answers telephones, and photocopies).

What’s in it for you:

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

Medical Coverage

• Quality, affordable, and competitive medical benefits are offered through the available Ohio Med plans.

Dental, Vision and Basic Life Insurance

• Dental, vision, and basic life insurance premiums are free after completed eligibility period. Length of eligibility period is dependent on union representation.

Time Away From Work and Work/Life Balance

• Paid time off, including vacation, personal, and sick leave
• 11 paid holidays per year
• Childbirth/Adoption leave

Employee Development Funds

• The State of Ohio offers a variety of educational and professional development funding that varies based on whether you are a union-exempt employee or a union-represented employee.

Ohio Public Employees Retirement System

• OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee’s salary. Visit the OPERS website for more information.

Deferred Compensation

• The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the Ohio Deferred Compensation website for more information.

Preferred Qualifications:

• Proficient with Microsoft applications.

• Previous call center experience, including answering multiple phone lines simultaneously.

As a high-impact organization focused on protecting Ohio families, the Attorney General’s Office knows diversity is our strength. Office leaders make it a priority to incorporate diversity and foster inclusion in all levels of our office. To learn more about our Diversity and Inclusion at the AGO, click here!

Ohio is a Disability Inclusion State and strives to be a Model Employer of Individuals with disabilities. The State of Ohio
is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and
employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Employees of the Attorney General's Office must have been in their current positions for at least 12 months in order to be eligible for consideration.

The Attorney General's Office may fill additional, similar positions as a result of this posting.

The Ohio Attorney General’s Office is an Equal Opportunity Employer.

AGO# 23-03-055

Selected candidate(s) will be subject to the following background checks:

Criminal history

Driving record

Taxes

Drug Test

In addition, an Internet search may be conducted of publicly available and job-related information through social media (Facebook, LinkedIn, Twitter, etc.) or through the use of search engines (Google, Bing, etc.).