Circulation Account Services Supervisor
Full Time
Los Angeles, CA 90045
$23.10 - $26.00 an hour
Posted
Job description
This supervisor provides excellent customer service at the Circulation Desk, assists in training and provides support for student employees, handles library patron accounts, reviews and maintains patron registration records, and processes equipment inventories. This position reports to the Circulation Services Manager and works a regular schedule of Tuesday-Saturday. Occasional nights and holidays may be required to support departmental functions.
About the William H. Hannon Library
Department Responsibilities
- Ensures efficient customer service to library patrons both in-person and via email. Resolves complex transactions, explains policies, and reports issues to the Circulation Services Manager or the Head of Access Services.
- Handles troubleshooting as needed. Refers emergency situations to appropriate personnel such as Public Safety, Facilities, supervisor, etc., and provides backup support if needed.
- Supports Collections Management in preparing and retrieving library materials and participates in projects.
- Represents the William H. Hannon Library and LMU within the library and campus community as appropriate.
Student Supervision
- Assists in training student employees and supports them in resolving issues at the Circulation Desk.
- Assists in writing student employees’ performance reviews.
Position-Specific Responsibilities
- Manages the Circulation Department and the library building on Saturdays.
- Oversees the library’s collection of fines; communicates with patrons regarding unreturned items and fines. Maintains separate reports of outstanding library materials checked out to students, faculty and staff, and communicates with manager about any outstanding fine issues.
- Researches lost materials and communicates information about lost, paid, or damaged materials to Acquisitions & Collection Development.
- Maintains inventory of library equipment for patrons to check out at the Circulation Desk.
- Performs other duties as assigned or requested.
Loyola Marymount University Expectations
Exhibit behavior that supports the mission, vision, and values of the university. Communicate and employ interpersonal actions that model high standards of professional, responsible, accountable, and ethical conduct. Demonstrate a commitment to outstanding customer service.
Requisite Qualifications
- Typically, a Bachelor’s Degree or equivalent experience. Incumbent will be expected to continue upgrading knowledge, skills, and abilities.
- Minimum 2 years of full-time experience working in a library.
- Demonstrated knowledge in library functions and standards; customer service standards; Library of Congress Classification System.
- Exemplary communication skills (both written and verbal), as evidenced by effective exchange of work-area information with students, staff, faculty or external contacts to provide non-routine service and support.
- Highly developed organizational skills.
- Demonstrated computer competencies, including Microsoft Office suite, web browsers, and integrated library systems.
Preferred Qualifications
- Experience training and supervising student employees.
- Experience with circulation / fulfillment services in an academic library.
- Experience using Ex Libris Alma and/or CaiaSoft library systems.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of this position.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Constantly required to sit, feel, use finger movement, speak clearly, hear conversation, see near and far. Frequently required to stand and walk. Occasionally required to lift, carry and push up to 25 lbs., stoop, kneel, reach high and low, use depth perception.
About the William H. Hannon Library
The William H. Hannon Library (
http://library.lmu.edu
) opened in 2009 and serves as the intellectual and cultural hub of the university. The Hannon Library was the recipient of the 2021 ACRL Excellence in Academic Libraries Award in the university category.
We share the university's commitment to inclusive excellence, the education of the whole person, and the building of a just society. We invite women, persons of color, LGBTQ and gender-nonconforming people, people living with disabilities, and/or individuals with other diverse life experiences and beliefs to apply.
Please read more about the library's commitment to DEIA and our efforts at:
Location & Hours
This position reports to the William H. Hannon Library, on the University's Westchester campus. Incumbent is expected to work fully on-site, with an expected schedule during core business hours Tuesday-Sunday. Occasional nights and holidays may be required to support department and library operations.
http://library.lmu.edu/deia
Location & Hours
This position reports to the William H. Hannon Library, on the University's Westchester campus. Incumbent is expected to work fully on-site, with an expected schedule during core business hours Tuesday-Sunday. Occasional nights and holidays may be required to support department and library operations.
Hiring Salary Range
$23.10 - $26.00/hr., depending on experience. This position is non-exempt.
Special Instructions
Applications accepted until position is filled. Deliberations on the pool of candidates will begin as applications are received.
Applicants should submit the following materials:
1. A letter of application describing your qualifications for the position; explaining your interest in the position; and affirming your commitment to the mission of LMU.
2. A current resume.
3. A list of three professional references (names, titles, relationships to applicant, telephone numbers, and email addresses).
For more information about the position, please contact Chamero Mack, Circulation Services Manager.
chamero.mack@lmu.edu
/ 310-338-7686.
#HERC# #HEJ#
Staff Regular
Salary range
$19.76 - $29.23 Salary commensurate with education and experience.
Loyola Marymount University, a Carnegie classified R2 institution in the mainstream of American Catholic higher education, seeks outstanding applicants who value its mission and share its commitment to inclusive excellence, the education of the whole person, and the building of a just society. LMU is an equal opportunity employer committed to providing an environment free from discrimination and harassment as defined by federal, state and local law. We invite all persons in the full diversity of their being, life experience, and beliefs to apply. (Visit www.lmu.edu for more information.)
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