Cellcom is an innovative wireless company that operates its own regional network to provide service for its customer base throughout Wisconsin and Upper Michigan. The company is respected for its long-standing reputation of delivering extraordinary customer care and being a strong community partner. As a subsidiary of Nsight, Cellcom is part of a family of companies offering complete telecommunications services.

The Repair Technician will analyze, troubleshoot and repair a variety of equipment for customers and agents, which includes diagnosing the problem quickly yet accurately, completing trouble tickets, use of test equipment, soldering components on phones, understanding the software and PRL that the phone has in it, etc. Frequently is relied on, by other employees, to be an expert with all phone models and their applications. Must be able to deal with all types of customers while maintaining focus on the situation versus the person. This position will frequently work with customers face-to-face.

· Responds promptly to customer’s concerns, non-functioning equipment, questions and subsequently troubleshoots problems, whether over the phone or in person; takes ownership of the customer’s problem and works it through to the end. Makes every attempt to duplicate the customer’s complaint during troubleshooting; may include additional testing for intermittent issues.

· Performs technician duties such as troubleshooting perceived problem, doing phone repair, completing warranty paperwork, maintaining loaner phones, etc. Recommends ideas for continuous process improvements.

· Pays attention to details. Downloads software and other necessary files to the phones so that applications work properly. Transfers phone books for the customer whenever possible. Sets up loaner phones.

· Ensures that call-in and walk-in customers are handled as quickly as possible and not at the expense of thoroughness and accuracy of information given or quality of the work done on equipment.

· Provides superior customer service to all customers in an effort to build long-term relationships. In addition, works toward building strong relationships with agents and other employees.

· Complete reports and logs. Complete and maintain various logs and reports on a timely and accurate basis.

· Performs additional related duties as requested or required.

· Associate degree in electronics, IT, networking or comparable experience

· Two years’ technical experience in computer hardware/software and/or electronics troubleshooting

· Two year’s customer service

· Valid driver’s license

· Wireless device experience preferred

To view our competitive benefits, click here !

Nsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. This is a drug-free workplace.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the Recruiting Manager at recruiting@nsight.com.