Job description
Serves customers by receiving payments and processing them through the utility payment system.
- Receives payments by cash, check, credit cards, or money orders.
- Processes in-person, night-drop, mail and telephone payments.
- Processes payments for customers whose services have been disconnected.
- Processes returned checks.
- Assists in resolving customer account issues.
- Assists in preparing and transporting bank deposits.
- Maintains sufficient amounts of change in cash drawer.
- Balances cash drawer and receipts; documents discrepancies.
- Provides general information about utility services.
- Updates customer account information.
- Performs related duties.
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