Job description

• Handle many inbound and outbound calls to customers and clients.
• Identify the needs of customers, resolve issues, and provide solutions.
• Upsell other products wherever possible.
• Ensure you follow the customer service script provided by the company for uniformity.
• Also, be well-read on company policies and the website for FAQs or policy related answers.
• Maintain good customer relations.
• Meet personal targets and work towards meeting team targets.
• Maintain records of the conversations with the customer and analyze the data.
• Write and submit timely reports on performance, targets, and customer queries.

Job Type: Full-time

Salary: $11.36 - $20.22 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance

Schedule:

• 8 hour shift
• Day shift

Experience:

• Call center: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: On the road

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