Job description
Overview:
#LI-LM1 Company Overview:
When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.
While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.
Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization. Diversity Statement:
All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.
BM TRADA has an opportunity for a
Training & Business Support Administrator. This exciting opportunity sits within our training and development team, which specialises in ensuring customer products and services are fit for purpose and make the grade. This team delivers our programme of specialist passive fire training to our external customers.
As the successful candidate you will be at the forefront of our business and shall be responsible for assisting in the preparation of clients for training, including chasing agreed payments and documentation, contacting clients for updates, working with our DCRM database as well preparing customer proposals.
This role is suitable for an inquisitive and detailed individual that thrives on new challenges. This role is remote working from home.
Responsibilities:
As the successful candidate you will be at the forefront of our business and shall be responsible for assisting in the preparation of clients for training, including chasing agreed payments and documentation, contacting clients for updates, working with our DCRM database as well preparing customer proposals.
This role is suitable for an inquisitive and detailed individual that thrives on new challenges. This role is remote working from home.
- Managing the correspondence between the Training Manager and their clients, including setting up and coordinating meetings as well as taking minutes
- Preparation and distribution of training materials and certificates
- Supporting the team working with accounts and clients to ensure training commitments have been met including documentation and payments
- Answering and making phone calls
- Preparation of quotations and supporting documentation
- Updating customer accounts, opportunities, and updating tasks on DCRM
- Collating data, reporting and carrying out research to support projects
- Inputting and managing relevant opportunities generated from marketing campaigns and events
- Representation of the company at exhibitions and events (where required)
- Supporting our Live and Online training events
- Answering queries and resolving any questions clients may have
- Experience of report writing & researching
- Experience within a similar role is highly advantageous
- Experience within the construction industry is desirable but not essential
- Good Mathematics and written English (A-C, GCSE or equivalent at least)
- Excellent, assertive and confident communication skills, both written and verbal
- Strong work ethic with a positive attitude
- An ability to work under pressure and to deadlines
- Good customer care skills
- Strong analytical & organisational skills
- Strong IT Skills (MS Office and working with databases)
- Able to work with a team, take direction from others and collaborate effectively
To apply please email Leigh.McComish@element.com
#LI-LM1
Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 7,500 brilliant minds operating from 200 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.
When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.
While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.
Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.
At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.
All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.
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