The Business Solutions Analyst’s primary function is to objectively look at processes that have outlived their life cycle, identify process gaps that institutionalize inefficiency, while monitoring, testing, providing reporting where necessary, and implementing enhancements from beginning to end. The position will have authority to work across teams, departments and provide information to management that will include various ways to create efficiency, in order to automate and speed up business processes. All employees of Servbank are expected to provide quality customer service and maintain high ethical standards when serving our clients.

About Servbank

Allied First Bank, sb dba Servbank, founded in 1994 in Illinois. As one of the nation’s Top 10 subservicing providers, we are putting the “service” back into subservicing by offering the winning combination of People + Technology. Our people are dedicated professionals with industry experience, who are committed to providing superior customer service and personalized support for our clients. Our innovative technology gives you fully transparent, 100% accessible, on-demand view of your portfolio. Servbank is a full-service subservicer, with a diverse portfolio and quality products and services, who is dedicated to our partners’ success. Grow happiness with us and drive your business forward.

Servbank is a different kind of company, and we do business a different way. Because home is where the heart is, every action we take is heartfelt.

We take pride in being an innovative, autonomous, customer-service focused, and tech-oriented company. By living our Core Values of People Matter, Inspiring Leadership, Strength of Character and Rock Solid Service, we have created a culture of excellence that strives to provide the one thing that all of our customers seek: The Perfect Customer experience!

Duties and Responsibilities

• Liaison and owner between lines of business and IT to drive projects forward
• Hold regular meetings to provide status update to management
• Single point of contact for lines of business and IT regarding any technology enhancements and questions
• Coordinate with training, job coaches, lines of business for UAT for technology request completions
• Prepare ad hoc reports as required.
• Monitor and accurately report for Default Reporting (FHA, FNMA, FHLMC, VA and USDA)
• Elicits, captures, analyzes, refines, articulates and documents business requirements, user stories and acceptance criteria and software documentation across teams and departments via approved processes.
• Analyzes, refines, articulates and documents business technology requirements, user stories, acceptance criteria and software documentation and deliver to IT formally via approved processes.
• Working collaboratively with business and subject matter experts to map and document current and future processes, testing and monitoring, from end to end.
• Identify failure points and integration opportunities across business lines and functional areas to improve service consistency, quality, and consumer/client experience/process improvement opportunities.
• Translate, document, and execute business requests for data reporting, analysis, and visualization projects

Education:

• Bachelor’s Degree in a business-related field or a combination of education and required minimum of four (4) years’ experience in default servicing

Experience:

• 4+ years of experience in one or a combination of the following: project management, process improvement, data analytics, or modeling/visualization
• 2+ years of experience eliciting, analyzing and documenting requirements from stakeholders
• 2+ years of experience reading/writing SQL Queries

Required Computer and Software Competencies:

• Ability to understand complex Excel formulas and make modifications as reporting needs change
• Strong experience with MSP mortgage servicing system and mortgage terminology.
• Ability to read SQL queries using SQL Server
• Experience with reading and writing Visual Basic Macros to streamline ad-hoc reporting is preferred

Skills:

• Ability to manage and drive change in a fast-paced environment.
• Strong understanding of the mortgage servicing process and industry.
• Must be able to communicate technical ideas effectively.
• Excellent verbal and written communication skills.

EEO Statement:

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.